NexampBuilding the Future of Clean Energy
Nexamp (nexamp.com) has 729 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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BPcustomer
so far so good
Response from NexampSep 5, 2024
Hello and thank you for the positive review. We are happy to know you are enjoying your experience with Nexamp. We look forward to continuing to provide you and your community with the benefits and savings our program offers.
Kate D.
Very easy to join the company; explanations were clear; lower cost is very nice; billing is efficient and no problems. Nice and easy company to deal with
Response from NexampSep 5, 2024
Hello Kate, thank you for taking the time to share your kind words. We’re glad to hear that your experience has been smooth so far, and we're dedicated to ensuring you get the most out of our program. We appreciate your support and thank you for being a Nexamp subscriber!
Evelyn S.
Nexamp has excellent customer service and customer communication.
Response from NexampSep 5, 2024
Hello Evelyn, thank you so much for your kind words! We're glad to hear that you're happy with Nexamp's customer service and communication. Providing excellent support and keeping our customers informed is our top priority. Thank you for being a valued member of our community, and for contributing to a greener future.
Emily V.
The Nexamp rep was very congenial and helpful in resubscribing me after misguided cancellation.
Response from NexampSep 5, 2024
Hi Emily, thank you so much for taking the time to leave us a review about your experience with Nexamp. We’re thrilled to hear that you had a positive interaction with our representative and that they were able to reinstate your account. We truly appreciate your continued support!
LANCE B.
So far a pleasant experience with customer service
Response from NexampSep 5, 2024
Hi Lance, thank you for taking the time to write a review. We're thrilled to hear that your experience with Nexamp has been positive and that our team has been able to assist you effectively. We are committed to delivering exceptional service and are glad to see it reflected in your experience. We look forward to continuing this momentum and providing you with ongoing benefits through our program!
Maine puzzle L.
I am a little confused why my bill is going up so fast.
Response from NexampSep 5, 2024
Hello and thank you for taking the time to leave a review about your experience with Nexamp. Our team is dedicated to ensuring you get the most out of our program and feel informed every step of the way. We’ll reach out to you privately to go over the program details and help answer any questions you have about your account. Thank you again for your support of Nexamp!
Nancy T.
Helpful staff
Response from NexampSep 5, 2024
Hi Nancy, thank you for your positive review! We're thrilled to hear that our team has been helpful to you. We look forward to continuing to support your journey toward savings and contributing to clean energy.
Kris D.
Nexamp is very clear on how much you will save and I have verified my savings by looking at my Electricity provider and seeing the savings on the bill. I gave it 3 stars because I receive a bill from Nexamp every 2 - 3 months making it high. I was told I can call them to work out a payment plan but if they would bill me monthly this wouldn't be a problem.
Response from NexampSep 5, 2024
Hello Kris, Thank you for your feedback. As a Nexamp community solar subscriber, you have a share in one of our solar projects, which generates clean energy directly into the grid. Your utility applies a reduction to your usage costs based on the amount of solar energy your share produces each month. Please note that Nexamp bills in arrears, so there is always a delay between when you see credits on your utility bill and when we invoice you (at your allotted discount). This delay occurs because we are waiting for confirmation from the utility that credits have been applied to your account. If there are delays in credit application by the utility, there will also be delays in invoicing from Nexamp. To help customers catch up to a normal billing cadence, we may invoice for multiple production periods at once. We always offer an interest-free payment plan, as we understand the inconvenience of larger bills. Our goal is to maintain a consistent monthly billing cadence and ensure smooth communication. However, occasional delays, which are unfortunately beyond our control, do occur. The current situation has been particularly challenging, but we have taken numerous measures to return to normal and keep you informed along the way. We appreciate your understanding and are here to assist as needed moving forward. If you have additional questions regarding your Nexamp account, you can reach our support team at 855-727-4636 or [email protected]. We are available Monday-Friday from 8:30 AM – 6:00 PM EST.
