I had signed up with nexamp when they first came to Maine. I spread the word to friends and family. I had a problem w my electric company account. It was quickly resolved and. Am back on track with n camp savings!
Best
Response from NexampSep 23, 2024
Hello Gary, thank you for taking the time to write your review! We truly appreciate your support and advocacy. We also want to thank you for your cooperation and patience as we work to start your savings as soon as possible. Thanks again for being a Nexamp subscriber!
RT
Richard T.
Simple process and non-intrusuve
Simple process and non-intrusuve
Response from NexampSep 23, 2024
Hi Richard, thank you for sharing your thoughts! We're glad to hear that you’ve found the process of being a Nexamp subscriber simple and easy. Our team is dedicated to ensuring it stays that way, and we’ll continue to support you on your journey of saving money while supporting clean energy.
MB
MICHAEL B.
Helping hand
Your representative provided a helping hand for the registration process and what to look for in the coming months.
Response from NexampSep 23, 2024
Hello Michael, thank you for your positive feedback! Our team is dedicated to making sure prospective customers have all the information and support they need when considering our program, so it's wonderful to hear that your experience reflected that. We appreciate your support and patience as we work to start your savings as soon as possible.
AE
Alfred E.
Great service
Great service
Response from NexampSep 23, 2024
Hello Alfred, thank you for the review! We’re thrilled to hear that you’ve enjoyed our service. We're always here to support you and ensure you get the most out of our program. Thanks again for being a valued Nexamp subscriber!
ML
Mike L.
Doing solar the easy way.
It was easy signing up to do solar without panels on my roof with no upfront money!
Response from NexampSep 23, 2024
Hello Mike, thank you for your kind words! We're so glad to hear that the process of enrolling in our community solar program has been easy for you. We truly appreciate your support and look forward to continuing to provide you and your community with ongoing savings and the benefits of clean energy.
MA
Martin
Truly does reduce my electric bill
It has made my electric bill affordable I can't say enough about that being true very easy to get setup and customer service people are very helpful
Response from NexampSep 19, 2024
Hello, thank you for taking the time to share your kind feedback! We are very pleased to know that you're seeing significant reductions in your utility costs. Our team works hard to ensure that saving money through our program is as seamless as possible. We'll continue to support you moving forward. Thanks again for being a Nexamp subscriber and for your continued support!
SK
Sang K.
Sun Energy is Cost-effective
Transition from ComEd to Nexamp was cumbersome. However, the experience of the last several months with Nexamp has shown a real savings from solar energy usage and a straightforward invoicing. If the solar energy is such cost-effective in coming months, I'd be a ringing endorser for the carbon free sun energy!
Response from NexampSep 19, 2024
Hello Sang, thank you for your positive review! We appreciate your patience as our teams worked to complete the solar farm and begin generating clean energy. Now that the system is up and running, we’re thrilled to hear you’re noticing savings! We look forward to continuing this success and thank you for supporting the clean energy revolution.
TA
Travis and Nikki H.
Would not recommend
Would not recommend! I have solar panels on one of my houses and the other we tried the solar farm. This experience has shown us that this is just a money grab. Also trying to cancel is like pulling teeth. They tell you it takes 90 days to cancel and you continue to be billed and they will bill for a full month even if canceling in the middle of the month.
When calling support the guy on the phone said there is nothing they can do and I can file a bbb complaint.
EDIT: I have tried multiple times to reach someone and have asked for a supervisor to call me, that has yet to happen. I have also sent an email request for a breakdown of all "earned credits", the wattage that has been obtain to convert to those energy credits, and all other charges since the start of service to the last day of service. We have yet to hear back or recieve that paperwork!
This company does not care about their customers. The so called credit we were suppose to recieve has not been seen on our electric bill yet the charges per month have ranged from 160-180. I plan on warning others not to use this company as it is a scam!
Response from NexampSep 19, 2024
Hello Travis and Nikki,
Thank you for your feedback. We apologize that your experience with Nexamp hasn't met your expectations, and we take your concerns seriously. We understand the frustration around the cancelation process and billing, so we’d like to clarify a few details that may help.
Through your Nexamp subscription, you receive solar energy credits that reduce your utility costs. The number of credits each month varies based on how much solar energy your portion of our farm generates. This fluctuates throughout the year, with the highest credits typically in late summer and fall, and lower ones during winter. Regardless of the season, Nexamp provides these credits at a 10% discount. Please know that in your utility area, we only bill for the credits you’ve used each month, which ensures consistent savings even as solar production and electricity usage fluctuate.
As outlined in our contract, when a customer requests a cancelation, it can take up to 90 days for the utility to process the request. During this time, you may still see charges as solar credits continue to reduce your utility bill. Since Nexamp bills in arrears, this explains why you would continue to receive and pay invoices after your cancelation request. Please know that we are in the final stages of canceling your account and are ensuring everything is processed according to the required timelines.
We understand you may still have questions, and a team member will follow up with you directly to review your account and ensure we resolve any remaining concerns. Thank you for your patience, and please know we’re here to help.
