NexampBuilding the Future of Clean Energy
Nexamp (nexamp.com) has 729 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Sharon P.
We have had a major noticeable savings and it has helped so much
Response from NexampOct 1, 2024
Hi Sharon, thank you for your positive review! It’s so great to hear that you've noticed significant savings through our community solar program. Our team works hard to deliver these results, and we look forward to continuing to support you along the way.
David
Nothing to report nothing has happened yet.
Response from NexampOct 1, 2024
Hi David, thank you for sharing your review. We understand you’ve recently signed up with Nexamp, and our teams are working hard to ensure you start seeing savings as soon as possible. We’ll keep you updated and appreciate your support and patience in the meantime!
Susanne
Easy to sign up. Customer service rep was knowledgeable & helpful.
Response from NexampOct 1, 2024
Hi Susanne, thank you for your positive feedback! We're glad to hear that enrolling in our program was smooth and that our team was able to help you learn more about it. We'll continue to support you as needed and look forward to bringing you savings soon.
jean G.
getting set up and hoping it will save on light bill
Response from NexampOct 1, 2024
Hi Jean, thank you for joining Nexamp! We appreciate you sharing your thoughts and look forward to delivering savings as soon as possible. Rest assured; we'll be here to support you every step of the way.
Cynthia C.
Nexamp Solar Energy reduced my electric bill ; saving me money every month, while keeping the environment clean. Very happy to be a part of this innovative energy source solution.
Response from NexampOct 1, 2024
Hello Cynthia, thank you for your thoughtful review. We truly appreciate your support and passion for making a positive impact on the environment. We’re also glad to hear you’ve noticed savings through our program. Thank you for being a part of the clean energy revolution!
John N.
The people that I dealt with were very nice and helpful
Response from NexampOct 1, 2024
Hello John, thank you for taking the time to share your thoughts. We’re thrilled to hear that you’ve had a positive experience with our team, and we look forward to continuing to support you on your journey toward savings and clean energy!
Beverly D.
No difference, disappointed
Response from NexampSep 27, 2024
Hello Beverly, Thank you for sharing your candid feedback with us. We're sorry to hear that your experience so far hasn't met your expectations, but we are hopeful that this can be resolved moving forward. Since you recently joined our program, it's possible that your first batch of solar credits hasn’t yet been applied to your utility account. While we've taken the first step toward helping you save on your utility bills through our solar credits, it might not yet be reflected in your statements. We recommend checking your next 1-2 utility bills for a more noticeable impact. As you're still in the early stages of the program, we’ll continue to keep you updated as we receive information from our utility partners. Thank you for your patience, and we look forward to assisting you further. Should you have any questions, please reach out to our support team. We're available Monday-Friday from 8:30 AM – 6:00 PM EST at 855-727-4636 or [email protected].
Michael
On 4/22/24 they told me that my allocation will be reduce to 1.2 there lowest setting after talking to them on 3/22/24. It is 9/22/24 and no reduction in allocation. On 5/22/24 requested to have services cancel. They told me it would take 90 days. Well its been 120 days with no cancelation yet. Have already lost 127kw to expire credits.
Response from NexampSep 27, 2024
Hello Michael, Thank you for sharing your feedback. We're sorry to hear that your experience with our program has been less than satisfactory. At Nexamp, we strive to provide clear information and a positive experience for all our customers. We are always ready to work with you to adjust your share size on our farm, ensuring you get the most out of the program. Since we coordinate with the utility to finalize changes, delays can sometimes occur. However, we’re committed to keeping you informed and ensuring a fair outcome. Regarding cancelation, we offer a 90-day policy which is outlined in our contract. During this time, solar credits may still apply to your account. Because Nexamp invoices are issued after the solar credits have been applied to your utility bill, you may continue receiving and paying Nexamp invoices after your cancelation request. That said, we ensure that all charges fall within the expected cancelation timeline. We take your concerns seriously and will continue reaching out directly to address any specific details related to your account. Our goal is to find a resolution that works for you, and you can expect further communication from our team soon. Thank you for your patience as we work through this together.
