bryan L.
very concerned
very concerned - my credit card keeps getting charged by them for the same thing evenb though they sent me my tickets. thought it was an honest mistake until i went to the website and they have zero ways to contact them. They reference "if the information doesn't solve your problem you can chat with the team" but there is no phone number, no email and definitely no chat function anywhere on the site. happy to update this if anyone from there reaches out - but also they need to put some clear ways to at least email them on their website. so far nothing.....be careful. Update: The tickets came through fine. But I challenge them to show me as they mention below where the chat function is on their site. There is no way to communicate even by chat or email…. Just pray you don’t have an issue.
Response from New York Theatre GuideOct 29, 2024
Hello Bryan, Thank you for taking the time to share your feedback. We are sorry to hear of the issues you experienced both when trying to book, and also around trying to get in touch with us. We try to make it as easy as possible for our customers to chat with us about their issue as we are able to help our customers faster this way. That being said, we recognise some people would prefer to speak to us in more traditional ways, so, we make it possible for you to request a phone call from our agents if that is your preference. Please note that we are unable to offer dedicated or one-to-one priority support via Trustpilot. Rest assured that if you have gotten in touch via our Chat then our team will get back to you, if they haven't already done so, to provide reassurance and assist you with your query. Looking into this further, we can see that our Customer Experience Team have gotten back to you with a detailed response to clarify what transpired with your purchase attempts, and to offer reassurance and a resolution. Should there be anything else we can assist with then please let us know. Otherwise, we look forward to welcoming you back to Broadway again in the future. Best Regards, The New York Theatre Guide Team