New York Theatre GuideReviews of newyorktheatreguide.com

used new york theatre guide to grab tickets for a show last weekend and it went smooth. confirmation email came right away and the seats ended up better than i expected

I was disappointed in the cost of tickets. Since I purchased my tickets as soon as sales were available I thought I would get a discount

Exceptional customer service! My issue was resolved quickly!

I have used this site twice. The first time was for the revival of CATS. The show was canceled 2 months before my ticker date. As I said had bought ticket protection I was able to switch my ticket to Buena Vista Social Club for no charge. This convinced me that this is a good idea.

9/30 I tried to purchase tickets through the West End Theatre website for an off Broadway show. Their website kept spinning and spinning.. I assumed my order did not go through. So I tried again the same thing happened. I didn’t get an email confirmation. That’s when I discovered New York Theatre Guide also offered tickets for the same show. I purchased through them without a problem. I was also offered insurance which was $6.50 and it said there was an option to exchange or cancel. After I purchased tickets from New York Theatre Guide, I received three confirmation emails. I didn’t need three tickets and the price came to over $300. The West End Theatre box office refunded me for one ticket. I wanted to keep the first order I placed from them. I contacted New York Theatre.Guide right away. In the chat, I was told they would not cancel my order. They refused to refund me. When I mentioned the insurance that I purchased and that I was actually charged twice for the insurance which came to $13 altogether, they said the only thing they could offer me was a voucher for another show. I explained that I work in the theater myself and that going to another show is impossible because I work their hours. The only reason I wanted tickets for this particular evening is I took off from my job to see a friend who is understanding the lead at the West End theater and she was going on that night. After much back-and-forth, they said the only thing I could expect was a voucher. After much back-and-forth FINALLY, I received a refund! Well, it took time. I really appreciate that they were able to refund me and seemed to understand my plight. I saw the refund on my charge card today.

Needed to update my email address and it was quick and seamless. Was able to resolve my situation very pleased with service.

Haven’t received my tickets yet it’s been almost 3 days!!!

Dealt with Lucy, explained that I unfortunately picked up a serious injury which resulted in having to cancel my partners 30th Birthday trip to New York. (Hasn’t went down well 😂). Lucy gave me a one off courtesy repayment for two tickets that I purchased for broadway. Very accommodating and no to and fro, it was sorted within minutes. Thank you again Lucy.