New York Theatre GuideReviews of newyorktheatreguide.com

9/30 I tried to purchase tickets through the West End Theatre website for an off Broadway show. Their website kept spinning and spinning.. I assumed my order did not go through. So I tried again the same thing happened. I didn’t get an email confirmation. That’s when I discovered New York Theatre Guide also offered tickets for the same show. I purchased through them without a problem. I was also offered insurance which was $6.50 and it said there was an option to exchange or cancel. After I purchased tickets from New York Theatre Guide, I received three confirmation emails. I didn’t need three tickets and the price came to over $300. The West End Theatre box office refunded me for one ticket. I wanted to keep the first order I placed from them. I contacted New York Theatre.Guide right away. In the chat, I was told they would not cancel my order. They refused to refund me. When I mentioned the insurance that I purchased and that I was actually charged twice for the insurance which came to $13 altogether, they said the only thing they could offer me was a voucher for another show. I explained that I work in the theater myself and that going to another show is impossible because I work their hours. The only reason I wanted tickets for this particular evening is I took off from my job to see a friend who is understanding the lead at the West End theater and she was going on that night. After much back-and-forth, they said the only thing I could expect was a voucher. After much back-and-forth FINALLY, I received a refund! Well, it took time. I really appreciate that they were able to refund me and seemed to understand my plight. I saw the refund on my charge card today.

The only negative was the fact that they didn’t offer delivery of E. tickets. The only option was print at home.

It a long process to get to a point where one can seem available seats. Once I indicate section of theater and # of tickets, I'd like to have easily seen available tickets. The payment process is easy.

Wanted to be sure to have tickets for show when we visit NewYork,as only have 3days. I got the tickets for the day I wanted, and in the right area for a good view of the stage. Worked out really easy and have tickets set up in my Apple wallet!

Customer Service Rep was outstanding. Courteous. Efficient. Timely

We were able to easily identify seats on various dates and complete the purchase.

Jess was very helpful in getting my tickets refunded!

My tickets should have been issued the same day as my reservation and payment. still don't have them 2 days before the performance,