NEW TOWN SPARESReviews of newtownspares.com

Very fast shipping, packaging was top notch. Power supply exactly as described.

Wonderfully pleasant Excellent support

Quick and easy. Great experience. Kevin is awesome and very helpful.

Had human chat support, and a replacement old dell power supply I needed.

Bought a refurbished enterprise hard drive at a good price. Shipped quickly, well packaged. The drive had a few bad sectors and was running an old firmware that refused to reallocate them. Updated drive firmware, reformatted drive, and it worked great. New Town Spares reached out to verify I had received the order and offer technical assistance if needed. I appreciated this, although by then I had already gotten the drive working. They were a bit pushy with asking for a TrustPilot review, but with this volatile IT market, I can understand the need to build reputation.

Easy to find my part and order. Quick shipping with personalized attention. Clear instructions and information about the payment transaction.

We purchased these motherboards because New Town Spares had the lowest advertised price we found. After we placed the order, they contacted us and told us their U.S. inventory was unavailable and that we would need to pay an additional $914.43 to have the order fulfilled from their overseas inventory. I understand that inventory and pricing mistakes happen, but this is the first time I have had a vendor pass such a substantial post-purchase price increase on to us rather than honor the advertised price. We ultimately agreed to the higher price because it was comparable to what other vendors were charging at that point and we needed the hardware, but the experience significantly reduced my confidence in purchasing from New Town Spares again. The hardware itself arrived as advertised and we are satisfied with the product. My issue is entirely with how the pricing and order fulfillment were handled. After posting this review, New Town Spares emailed me and offered me $250 credit to change this review. I have edited the review to reflect this and taken a star from them for trying to manipulate their reviews.

Great and clear communications. Prompt response to the enquiries. Fast and proper shipping.