NEW TOWN SPARESReviews of newtownspares.com

Good communication, product was as-advertised

I found their website through Google and purchased an external drive ST2000LM015 for $112. All seem well until I got an email stating that it was a refurbished unit (no where on listing had disclaimer). Naturally I declined. They then offered me a "clean pull" refurbished unit (they stated "professionally pre-owned with very low usage, in pristine condition. These have a health rate of above 90% with 60 day warranty"). A brand new one would be an additional $127. After some thought I agreed to it and took the "pristine" condition one. It arrived seemly timely and we installed it - works fine so far. Will advise if it fails in near future. Customer service has asked repeatedly for me to post a review for their KPIs, so here you go. Customer service: great Product: acceptable Shipping: timely enough Marketing: bit deceptive not disclosing refurbished units on their listing. As they stated in customer service email they deal with end if life units. Just be aware. Would I buy again? Possible but let's see how long this unit lasts.

The product was in excellent condition, exactly as specified. Shipping was fast and communication was clear.

Started out on the rocky side but ultimately ended up OK. I will try them again if I am in need.

Great and communicative!

Part came in pretty fast, works nice

Olivia Peter is a very good Account Manager, and she has helped me a great deal. She is always responsive, helpful, and supportive. Employees like Olivia are truly an asset to your company, and I really appreciate all the assistance she has provided.

Fast delivery and product received as described!!! Will order from again!!!