NEW TOWN SPARESReviews of newtownspares.com

My ordering process took 5 days which by the end of it I never even saw a product they actually had! Even though clearly “in stock” on the website. I was contacted after my initial order that my product was no longer available after I had ordered it. (The listing was “in stock” for several days during this interaction.) The “account manager” gave me options for products for double the price of my original order! I declined the offer and asked for options in my price point. The team was extremely slow to respond (next day replies) and never actually gave me an alternative option even after I kept sending them suitable replacements off their website. Every. Single. Option I asked for was not available while clearly “in stock” on the NewTownSpares site. The various team members kept saying that the product in question was in high demand so I settled for letting them send me absolutely anything in my price point. I was informed a replacement was found and in the next email was told it had been sold!?!?!? This was 5 days after the initial purchase with them holding my money hostage!

High Quality and Wide Range Stellar Customer Service

I had never heard of Newtown Spares before, and so I was skeptical in ordering. Furthermore, there are a couple of poor reviews, and that certainly never helps to alleviate anxiety. HOWEVER, I ordered a Hard Drive for less than what everyone else had been asking, and it arrived quickly and was packaged well. Although refurbished, it looks Brand New, and works as expected. In addition, because of my initial reservations, I actually called in order to both confirm my order, and once again to confirm shipment. Both times, I reached a LIVE, friendly, helpful professional either immediately, or received a return phone call within minutes of trying. In summary, I believe I have found an up and coming computer hardware provider that is working diligently to make loyal customers, and perhaps simultaneously work out some “new kid on the block” kinks. I am taking the time to publish all this, because as an online retailer myself, I too know the challenges of getting up and going, overcoming trust issues, and overcoming negative reviews that perhaps were the result of an honest mistake and an overzealous customer. My recommendation, BUY WITH CONFIDENCE as they seem genuinely interested in pleasing customers and building a reliable company into the future.

I had an issues with getting only partial of my order. Once Daniel reached out to me , everything straightened out.

The item arrived in excellent condition, brand new, in a sealed and unopened box. It works perfectly.

Great service and support

Product did not mention "Refurbished" online and once i purchased it, then they call me and say its refurbished and when i requested to reduce the price since its not new, they declined. my PC is a little old and its working fine except the hard drive so i had no choice or else i would have cancelled it. Shipping took for ever (haven't received yet).

After I placed my order, New Town Spares reached out to me to make sure the part I ordered was the correct one and that I was aware it was a refurb. I see that as great customer communcation and service. The item arrived quickly, in less than one week... and there was a holiday in the middle. Product (Adaptec maxcache battery) works as hoped and expected. MaxView shows and estimated life of 4 years, 7 months and it charged to 100% quickly.