Newtek BankReviews of newtekbank.com

All of my experiences with Newtek bank have been 100% customer friendly. I am older and have a difficult time navigating the requirements for log in, etc. Whenever I had customer service on the phone, they were friendly, patient, and stayed with me until I completed my process and had full understanding of what I needed to. I have a CD maturing, but would definitely use the bank services again. My latest experience with Ja'Kira was also 100% customer friendly. She responded to me promptly, explained the requirements in detail, and responded again promptly after I provided the information needed to transfer my CD at maturity. I am very impressed with customer service. My experiences with other banks have been total nightmares! Thank you again for all the customer service agents who were wonderful and top notch.

One of the worst experience with little to no follow through. Officers at Newtek for SBA loan applications waited almost 1 month to get back to us despite repeated requests while never returning phone call or emails. They dismissed the loan application without follow up and exploring other options after spending a lot of time putting all the documents together. The bank hides behind its lack of physical presence. Avoid at all costs. Very frustrating and a lot of time wasted.

I have worked with many of the employees from Newtek Bank and they are all professional and helpful, I recently worked with Ja'Kira and they followed up with a call and email to make sure everything went correctly folks like them make me think of Newtek when banking

Generally, my experience with Newtek and its representatives was good. The only inconvenience I experienced was when I went to transfer funds from my matured CD I had to make a formal request in writing, rather than have the ability to make the transfer totally online as other banks do.

A lot of calls had to be made because everyone kept telling me to check fir an update ever 5-7 business days. Tool a month and a half but once I was connected to Ja’kirs she resolved my manual account opening issue within a week. And she constantly followed up vis messages

I had a great experience. Katie was very helpful and answered all my questions clearly. She also responded very quick every time I reached out.

I am extremely satisfied with my experience banking with Newtek Bank. Ja'Kira and their other service professionals I've interacted with have always been courteous, prompt and very helpful.

I've been with the bank both high yield and 6 month CD about a year now. Higher yields than any brick and mortar banks and straight forward with both accounts. At this time I can state that all is good, no worthwhile issues, and much better yields make the online experience worth it.