Newtek BankNewtek Bank is listed under Banking & Money.
Newtek Bank (newtekbank.com) has 445 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Timothy B.
Katie was very helpful in assisting me in adding Beneficiaries to my Newtek accounts. prompt and informative messages!
Response from Newtek BankJul 22, 2026
We appreciate your feedback. It is great to hear you received prompt, informative support with your accounts.
Leigh
Katie on the Client Service team was so forthcoming with the information that I had requested so that it makes it easy to decide what I want to do with my accounts. Her response was quick and easy to understand.
Response from Newtek BankJul 22, 2026
We appreciate your feedback. It is great to hear the information was clear, timely, and helpful as you considered your account options.
Anthony S.
I was placed on a waiting list to open a new personal high yield savings account 10 days ago. I called Newtek Digital banking and spoke to Katie H. She was extremely helpful and helped me open my account today. Great job Katie!
Response from Newtek BankJul 22, 2026
We appreciate your feedback. It is great to hear our team provided helpful, timely support and made the account-opening process easy.
Steve H.
Tyler, Sue, and the whole team have been nothing but supportive and fabulous!
Response from Newtek BankJul 22, 2026
We appreciate your kind words. It is great to hear the team has been supportive throughout your experience.
Kurt K.
Recently I opened an account only to find out later that they only allow 1 funding account. Well for me that is huge problem since I have other banks that I hold money in and it would be a lot of time and energy to switch and move money between each bank to get to 1 account to deposit to Newtek. Chatted first with them only to find out that chat is not allowed to do what I had asked of them and said call us instead. Now I feel this is an online bank, the purpose perhaps I feel maybe I do not want to talk the bank. I finally got frustrated with means of communication, therefore had to call, only to get the same runaround from them again. Finally, I said just close the account, which again got more b.s. and finally just hung up. I would suggest that no one open up their savings account. It is a great rate but not worth the hassle and poor customer service they provide.
Response from Newtek BankJul 22, 2026
We understand and are sorry that this account structure may not work for your needs. Thank you for considering Newtek.
A S.
Quick customer service, I had been putting off setting up a beneficiary on my account because i thought it would be a huge long process. I called, Jordan answered right away and helped me take care of everything in just a few minutes. Customer service that answers fast is very important to me. Thanks Jordan!
Response from Newtek BankJul 15, 2026
We’re pleased the process was quick and straightforward. Prompt, helpful service is an important part of the experience we aim to provide, and we appreciate you choosing Newtek.
Ron F.
Michael listened, was personable, interested and directed me patiently thru the process. I understand that process is dictated by others with which and whom I have no issue. It was straightforward, quick and he was responsive. Can't ask for anything more. I will be back for more at a later time!
Response from Newtek BankJul 15, 2026
It is great to hear that the process was clear, efficient, and handled with patience. Providing responsive, personable support is important to Newtek, and we look forward to working with you again in the future.
Sviathc
So far an amazing experience, I have been with then for a long time now.Customer service was top notch
Response from Newtek BankJul 15, 2026
It’s wonderful to hear that your experience with Newtek has remained positive over time. We appreciate your continued business and are pleased that our service has met your expectations.
