Newtek BankNewtek Bank is listed under Banking & Money.
Newtek Bank (newtekbank.com) has 445 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Dmitriy
This company doing well. Open CD was smooth. Another request was executed by Ja'Kira very fast and professional.
Response from Newtek BankJul 31, 2026
We’re glad opening your CD was smooth and your request was handled quickly and professionally.
Robert O.
Ja.Kira was great. Quick, accurate, and helpful. Also.. pleasant. 5 stars!
Response from Newtek BankJul 31, 2026
We’re glad you received quick, accurate, and friendly support. Thank you for the 5-star review.
PJ F.
Customer service was great I forgot the woman’s name but she was extremely helpful patient knowledgeable and kind! Thank you
Response from Newtek BankJul 31, 2026
We’re glad you received patient, knowledgeable, and kind support. Thank you for choosing Newtek.
Eric
Customer Service was great. Daybelis was absolutely wonderful. She was friendly, knowledgeable and made a transfer experience an easy process. My time with Newtek has all been positive and would highly recommend them.
Response from Newtek BankJul 31, 2026
We’re glad the process was easy and the service was friendly and knowledgeable. Thank you for recommending Newtek.
Flavio B.
Jeni is an amazing representative. In every ocasión I had the need to contact Newtek, she has outshine her normal duties and provided exceptional customer service.
Response from Newtek BankJul 31, 2026
We’re glad you’ve consistently received exceptional support. Thank you for choosing Newtek.
Pure G.
Great customer service
Response from Newtek BankJul 22, 2026
We appreciate your feedback and are glad you received great service.
Nathan C.
Sue did excellent. Very clear communication. First loan officer not so great. Maybe a 2 star. Everyone else has been good as well. Only issue we had was after initial call loan officer was never reachable via phone or email.
Response from Newtek BankJul 22, 2026
We appreciate the feedback. It is good to know the communication and support you received from the team were clear and helpful. Your constructive comments appreciated.
Stan Q.
Thank You for Outstanding Customer Service Hi Newtek Team, I just wanted to take a minute to say thank you. I've dealt with a lot of banks over the years, and I can honestly say Newtek has provided the best customer service I've ever experienced. Every person I've spoken, emailed, messaged, video called and chatted with has been friendly, incredibly knowledgeable, and genuinely interested in helping solve the problem—not just getting me off the phone. What's amazed me most is the level of expertise. Your Customer Experience representatives know more than many escalation teams I've dealt with at other major financial institutions. It's like your first line of support is what most companies would consider their third-level support. Everyone - most recently the wondeful Daybelis - has been prompt, patient, and willing to stay with an issue until it's resolved. That's become pretty rare these days. I wanted to make sure you know how much I appreciate the people you've hired and the culture you've built. Please pass my thanks along to everyone involved. They've made me feel like a valued customer, and that's one of the biggest reasons I'm so happy I chose Newtek. Keep doing what you're doing. It's truly exceptional. Warm regards, Stan
Response from Newtek BankJul 22, 2026
We appreciate your thoughtful feedback. It is great to hear that our team has consistently provided knowledgeable, patient, and responsive support. We are grateful you chose Newtek and will be sure to share your kind words with the team.
