Newtek BankNewtek Bank is listed under Banking & Money.
Newtek Bank (newtekbank.com) has 445 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Christian P.
Ja’Kira made my experience very easy and wonderful when it came to making requests referring to my account and made sure everything was smooth. Overall, Newtek Bank provided great service and truly helped me with my financial goals and they are truly trustworthy.
Response from Newtek BankJul 6, 2026
We’re glad to hear your experience was easy and smooth. Thank you for trusting Newtek Bank and allowing us to support your financial goals.
Roger W.
I had an excellent experience with Katie, who helped me get into my account after a problem I had. She was very professional, courteous, and efficient in performing her job. I was very pleased with the fast customer service.
Response from Newtek BankJul 2, 2026
We’re pleased to hear you had such a strong customer service experience. Fast, professional support makes a real difference, and we’re glad the team was able to assist you efficiently. Thank you for choosing Newtek
Regina W.
I am very pleased with Ja’Kira’s customer service. She was polite, patient, and pleasant to talk to and spotted the issue right away and helped me solve it. Thank you, Ja’Kira!
Response from Newtek BankJul 2, 2026
We’re glad to hear you had a helpful and positive experience. Thank you for sharing your feedback and for choosing Newtek.
Andre S.
Would highly recommend. Michael Mann is outstanding and very helpful.
Response from Newtek BankJul 2, 2026
We appreciate the recommendation and are glad to hear you had such a helpful experience. Thank you for choosing Newtek.
Maxwell H.
I want to thank Ja’Kira for providing such a clear, professional, and easy-to-understand explanation of how the interest rate and APY work. The breakdown of daily compounding versus APY was straightforward and answered my questions completely. Excellent customer service isn’t just about responding quickly but it’s about taking the time to educate customers in a way that builds confidence. Ja’Kira did exactly that. Thank you for the prompt, courteous, and informative support. It’s one more reason I’m glad I chose Newtek Bank for my high-yield savings account.
Response from Newtek BankJun 30, 2026
We’re glad the explanation was clear, helpful, and easy to understand. Thank you for choosing Newtek Bank.
Jim
Absolutely top-notch customer service response from this bank. Ja'Kira was very, very helpful over the weekend through messaging. Not too many banks have this great quick respose.
Response from Newtek BankJun 30, 2026
We’re glad you received quick and helpful support. Thank you for choosing Newtek Bank.
Isabel
My experience with Newtek was assisted greatly by Amber Marshall. I found that using Docu sign was complicated. Amber was patient with my struggle with Docusign. She explained the process clearly and was a tremendous help
Response from Newtek BankJun 27, 2026
We’re pleased to hear the process was made easier with patient, clear support. Thank you for working with Newtek and for sharing your experience.
John G.
Newtek/Katie was very informed and patient when I placed a small CD with Newtek and also when I unfortunately had to cash it out before maturity. Personal service, great/fast communications and very pleasant to work with. GREAT bank and GREAT people! I always felt secure with the bank and had confidence in the people skills.
Response from Newtek BankJun 27, 2026
We’re glad to hear you had a positive banking experience and felt well supported throughout the process. Thank you for choosing Newtek and for sharing your confidence in our team.
