NewSmileReviews of newsmilelife.com

Very detail and helpful. Explained the entire process before hand which made the session less stressful

Very helpful and patient. Thank you so much. Went out of their way to work on weekends to make sure my impressions worked this time.

Had a terrible experience with these guys. Took forever to get the imprint response and they said it wasn't as they liked. No offer to send a new one to me just a measly discount on a second imprint kit. My advice is shop around and find a more reliable and reputable company.

Great customer service with NewSmile! Lea patiently talked me through my impression-making session and even sent me additional molds at no cost to me to make sure the impressions I sent in were perfect. I can't wait to get my aligners!

I'm currently at the early stage of the process where I've received mouth impression trays, completed the 1 to 1 session and just sent the impressions to await the results. Ivy from PH was very supportive and gave clear instructions throughout the process, she even ordered me different sized mouth trays which resulted in better mouth impressions. Ivy is an excellent member of the New Smile team and I look forward to my impression results.

If I could give zero stars I would. The most appalling and unacceptable service I have ever received!!! I had to do two impressions because they said my first wasn’t viable, and I only found out my second wasn’t viable when I reached out and contacted them. I immediately asked for a refund however their heavy handed sales tactics made me change my mind and I was promised that actually my impressions were viable. It’s now been over a month since I originally requested a refund, I keep being promised that my Aligners are “almost ready to be dispatched”, despite me saying every day I just want a refund. And I’ve just been told this morning that I’m no longer eligible for a refund as it’s outside their 5 month period (despite initially asking for one within my 5 month period). I am now out of pocket by almost £1,500 and have no Aligners. The absolute worst company ever.

My session was great. She was very patient and helpful! My impressions came out a thousand times better than when I did them on my own. Thank you!

Ivy, the person who helped us, was very helpful and extremely patient with us and took us through every step of the way, as well us good at explaining.