B&E S.
BUYER BEWARE! HORRIBLE!
I purchased aligners from NewSmile. I had a regular dentist appointment after I had been wearing the aligners for about 14 weeks. At my dentist check up appointment they did X-rays. The dentist informed me that I had some bone loss in my bottom jaw and asked if I wore aligners. She informed me that if I continued to wear the aligners that I could lose a tooth/teeth due to how rapidly my teeth were moving. She wrote a letter to NewSmile explaining my bone loss due to using the aligners and recommended that I receive a refund due to my incomplete treatment. She also advised them that if I continued to use the aligners could potentially lose teeth or a tooth. I also asked for a refund seeing as I used 7 sets of the aligners I had 18 sets total and wasn’t able to complete my treatment. NewSmile declined my request for a refund because it was after the 5 week refund policy. So now I am out $1800 and never was able to complete my aligner treatment due to the bone loss in my jaw and the risk of tooth loss.
Response from NewSmileFeb 10, 2024
Hi Ellen, We're truly sorry for the challenges you've faced with our aligners and the concerning diagnosis from your dentist. While we adhere to our refund policy, your feedback is invaluable and will be used to improve our product and services. Please don't hesitate to reach out if you'd like to discuss this further or explore alternative solutions.