NewSmileNewSmile provides the most value with at-home invisible aligners for teeth straightening. We focus on clear aligners and retainers, providing customers with straighter teeth for up to 75% less cost. Our clear aligners have helped thousands of people gain more smile confidence. Doctor-directed at-home clear aligner & retainer treatment. What you'll get:✓ All of your clear aligners✓ One set of retainers✓ Whitening foam✓ Aligner carry case✓ Chewies to help wear your aligners✓ Clear aligner removal toolGet straighter teeth in only a few months, and do everything without any office visits. Choose between day time clear aligners, or night time clear aligners. What's the difference?Day time aligners:• 22 hours of wear timeNight time aligners:• 10 continuous hours of wear timeGet 7-days of support and achieve the dream smile you always wanted, and maintain it for life with our affordable day or night time retainer plans. Finally, straighten your smile with affordable clear aligners!
NewSmile (newsmilelife.com) has 708 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Dan
I’ve been interested is aligns for some time and this I decided it was time. Fortunately, I connected with Aaron who quoted me through the process and practicing impressions and then making the final set. He was very helpful in answering my questions so that I understood. I’m now waiting for my aligners to be produced and shipped. Recommended
Response from NewSmileJul 28, 2026
Thank you for your review! Glad to hear that you are happy with everytyhing.
Janice
The impressions were not acceptable but I was surprised that I needed to pay to try again with no guarantee of success. Because of my lack of confidence in my ability to make good impressions, I am asking for a refund. Thanks Janice
Roberto H.
Rebeca was great
Ana
Following my previous review, NewSmile finally responded after weeks of silence and advised that a new representative would be taking over my case because my previous representative was no longer with the company. In that response, I was informed that reimbursement for the required 3D scan would only be addressed after the scan had been accepted and fabrication of my aligners had begun. This differed from the reimbursement information I had previously received, so I replied requesting clarification regarding: • Reimbursement for the required $99 3D scan • Reimbursement for the two most recent impression-related costs As of 7/13/2026, I have still not received a response. I purchased treatment on 12/07/2025. More than seven months later, treatment has still not begun. At this point, I am still waiting for a clear answer regarding reimbursement before I can move forward with the company-recommended next step. I will continue to update this review as my case progresses.
Emily L.
I paid the full $1,665 for my aligners, but after my original teeth impression kit hardened, I was told a replacement mold kit would be sent. It never arrived. Since then, I've sent multiple follow-up emails asking about the replacement kit and, later, requesting a refund. Those emails have gone unanswered for weeks. As it stands, this company has my $1,665, I never received the replacement impression kit, I was never able to complete the process, and I never received my aligners. The complete lack of communication and customer support has been incredibly disappointing. Based on my experience, I cannot recommend this company and would avoid them at all costs. Proceed with caution.
Frustrated
Trying to get replacement retainers. Liked the initial alignment process a few years ago but for retainers terrible communications and follow up. Was told that retainers would arrive in 3-4 weeks on 5/21. Followed up on 6/20 as had not heard anything. No response. Called and left 3 voicemails and never got a call back. Sent 3 emails no response. Finally left voicemail on new customer line and got a text back. Very frustrating that no way to talk to a person directly. Asked for my money back and no response. Still not sure a delivery date but at least there have been some emails now.
Response from NewSmileJul 11, 2026
We're incredibly sorry for the severe lack of communication and the frustration this has caused you. This is absolutely not the standard of service we want to provide, and we are completely overhauling how we handle these requests to ensure it doesn't happen again. We are actively working on your account right now to resolve this, and a member of our management team will be reaching out to you directly via email today with a full update and tracking details.
Anthony M.
I paid, I performed the molds, received a message that the molds are workable, sent multiple emails asking for an update, and heard nothing back.
Response from NewSmileJul 11, 2026
We are deeply sorry for the communication breakdown and frustration this has caused you. We are actively working on your account right now to resolve this, and a member of our management team will reach out to you directly via email today with an update."
Christena L.
Very easy to work with, lots of info to make sure understand how to do it. Sofia was great to work with
Response from NewSmileJul 11, 2026
Thank you so much for the great review Christina! We are thrilled to hear the process was easy and that you felt well-supported. I'll be sure to pass your kind words along to Sofia—she will be incredibly happy to hear she made a difference!"
