NewSmileReviews of newsmilelife.com

4.0708 reviews
Salons & Clinics

NewSmile

About NewSmile

NewSmile provides the most value with at-home invisible aligners for teeth straightening. We focus on clear aligners and retainers, providing customers with straighter teeth for up to 75% less cost. Our clear aligners have helped thousands of people gain more smile confidence. Doctor-directed at-home clear aligner & retainer treatment. What you'll get:✓ All of your clear aligners✓ One set of retainers✓ Whitening foam✓ Aligner carry case✓ Chewies to help wear your aligners✓ Clear aligner removal toolGet straighter teeth in only a few months, and do everything without any office visits. Choose between day time clear aligners, or night time clear aligners. What's the difference?Day time aligners:• 22 hours of wear timeNight time aligners:• 10 continuous hours of wear timeGet 7-days of support and achieve the dream smile you always wanted, and maintain it for life with our affordable day or night time retainer plans. Finally, straighten your smile with affordable clear aligners!

NewSmile (newsmilelife.com) has 708 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: newsmilelife.com
Website: newsmilelife.com
Category: Salons & Clinics
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 83% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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D S.

Apr 26, 2025

Made my purchase in Oct 2024

Made my purchase in Oct 2024 (for my daughter)...impression trays arrived in over 2 wks, which were too big for her mouth. Made contact, was told to re-order online for the small size. The website defaults to one size only...made contact again, the agent said she would send the correct trays. Same size as previous arrived & out of date putty...made contact again...no response! Made contact again, another set sent same incorrect size AGAIN....made the impressions (not perfect as they where still too big!!) now April 2025 and STILL NO ALIGNERS. Newsmile make a point of advertising customer service, but when I asked for a video call to help with the impressions, the reply was they are too busy! Requests for a refund are brushed off. 6 mths of being messed around...I am done!! I honestly do not expect much of a reply to this review... BUYER BEWARE...they are happy to take your money...all of the 'good reviews' are misleading. *update* 30th April no replies. found a phone number number for Canada 1-548-708-6882..goes to a call center somewhere in the world! I have AGAIN asked for a refund to be told 90 days!! *in reply to Newsmile request for an Order number #NS10442CA

Response from NewSmileApr 29, 2025

I’m truly sorry to hear about your experience—it’s absolutely not the standard we aim to deliver, and I completely understand your frustration. I sincerely apologize for the repeated issues with the impression trays, the delays, and the lack of timely support. You and your daughter deserved better, and we take this feedback seriously. To get this resolved properly, could you please provide your order number? I’ll ensure one of our representatives reaches out to you directly to review your case and find the best possible solution. Thank you for taking the time to share your experience, and again, I’m very sorry for the inconvenience you’ve faced.

About NewSmile

NewSmile (newsmilelife.com) has 708 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: newsmilelife.com
Website: newsmilelife.com
Category: Salons & Clinics
Listed on Five Star Index: 2026