NewSmileReviews of newsmilelife.com

Communication is good, got my questions answered quickly by Mish, he was a great help!

My wife is awaiting her final set of aligners. She has now been waiting several weeks and contacted NewSmile repeatedly. Still no aligners or any updates although they have taken the money. Getting very worried now that they will not deliver their side of the agreement.

This is a scam. I paid the $1500 but found out I had a loose tooth and wouldn't be able to go through with the process. I emailed them for a refund and they said they 'escalated' the issue, which is the exact same language I see they used responding to one of the complaints on this site. It's been two weeks and all emails have stopped from them, including their regular ads for retainers. I called their phone number and it directs you to choose your country and then either sales or support. If you choose support it plays some hold music for a few minutes and then tells you they cannot take your call right now. If you choose sales it goes straight to a leave your message at the beep. I'd be happy to be proven wrong, but if all they do is leave some empty comment here about escalating the issue or looking into it, you can be sure they are just trying to improve their image on this site. They are not looking into anything, they are taking the money and running. Don't be tempted by the low price, you do not want to hand your money to these thieves.

First I ordered from them was on January 14th 2025, I returned my impression back to them. After week of no response I decided to reach out to them, they then tell me my impressions came back wrong so I need to order a replacement. I told them to partially refund me since they haven’t made my retainers yet. They said it’s non refundable, I ordered the replacement and shipped back to them. Today is march 19th and the refuse to respond to me either email or sms. ORDER NO: 10472 and 10624

At first I did have a bit of trouble trying to get hold of someone to help but afterwards Angelique helped alot. But Loyd was very patient and really quick at replying heping me to understand the process better so thank you.

Everyone (Lloyd and Jennifer) has been responsive and helpful.

Mish has been very helpful in explaining the process of production and time it will take to receive my retainers. He was very knowledgeable and kind on our call and followed up immediately.

Anna was great at answering my questions and solving my ordering issue. She was very kind and professional throughout our entire correspondence.