NewSmileReviews of newsmilelife.com

UPDATE: I received a call notifying that i was sent a replacement kit by mistake instead of a first-time impression kit. I've spoken to two reps since leaving the rreview below who've both been kind and have made an effort to make this right. Satisfied with the service I received and will update this review moving forward. This business is very shady. Prior to placing an order, I received prompt responses. I've since ordered an impression kit and was expecting (as advertised and listed on their website) a box with all included items. Instead, I got a plastic bag with trays and puddy. No instructions, no spacers to take photos - just trays and puddy loosely in a bag with a shipping label on it. This is false advertising and not at all what they claim on their website. They're now telling me I don't qualify for a refund, even when they sent me this rubbish...i live in canada - avoid this place! Reporting to credit card company.

I’m only giving New Smile five stars because of Mish. He’s the only one who has gotten back with me about my concerns. NewSmile, you need more customer service members like Mish who can get the job done. Any other time I’ve tried to get in contact with New Smile and CALL the number, there’s always been a phone tag back-and-forth and I’ve never got a call back until days, a week, or even not a call back at all.

Mishaal was very informative about my retainers and got it handled . Thank you so much

Excellent Customer Service. 😀 Answered and provided updates from start to finish. The retailers are beautiful and fit perfectly 👌 Extremely happy with everything ❤️

I am just beginning my journey with NewSmile as I am just in the creating impressions phase, but I can't give them enough praise for how they have helped me and been very responsive! So far, I am very impressed with this company!

didn't get anything but mish was quick to respond to my question. maybe i'll consider using it in the future.

I bought the dental impression kit on 11/29/24 for $109. I sent back the impressions so they can make my dental retainers. I never received notice from the company so I reached back out on 3/9/25 and they said my impressions were no good and I had to pay $80 for a new kit. I said that seems unfair and they offer to send me a new kit. The kit they sent me was not complete and not usable. I reached out for a refund. They agreed to refund me 3/25/25 but it has not been issued and all of my correspondence to the company has been ignored. I am concerned they are scamming others as they are scamming me.

I purchased the overnight retainers through a health savings account before my employment ended. I received the retainers and submitted them back the following day. I received a message after 2 days thing to send them back as soon as possible. I responded that they had already been sent back. I have now reached out two separate times via email with no response. I have also attempted to call their support telephone and was not answered. I submitted my photos with no confirmation of a doctor reviewing them. No confirmation that they had received my imprints. And everything has been completed over 4 weeks ago. I do not recommend this company. They have committed theft of almost $2,000.