NewSmileNewSmile provides the most value with at-home invisible aligners for teeth straightening. We focus on clear aligners and retainers, providing customers with straighter teeth for up to 75% less cost. Our clear aligners have helped thousands of people gain more smile confidence. Doctor-directed at-home clear aligner & retainer treatment. What you'll get:✓ All of your clear aligners✓ One set of retainers✓ Whitening foam✓ Aligner carry case✓ Chewies to help wear your aligners✓ Clear aligner removal toolGet straighter teeth in only a few months, and do everything without any office visits. Choose between day time clear aligners, or night time clear aligners. What's the difference?Day time aligners:• 22 hours of wear timeNight time aligners:• 10 continuous hours of wear timeGet 7-days of support and achieve the dream smile you always wanted, and maintain it for life with our affordable day or night time retainer plans. Finally, straighten your smile with affordable clear aligners!
NewSmile (newsmilelife.com) has 708 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Billy C.
Mish has been relentless in working through some unusual failings with NewSmile's processes and has made me feel like his most important customer for weeks now, he truly is an extraordinary service professional! Please clone Mish 🤖
Response from NewSmileJun 18, 2025
Hey Billy! Thank you for leaving us a rocking review! We're glad Mish was able to get you the answers you needed. Let us know if you have any other questions or concerns!
Crystal D.
It’s been a month since I sent back impressions and still no response from anyone no 3D video, no aligners ..really hope this is not a scam more than 2k was invested in this😫😞😞😞
Response from NewSmileJun 16, 2025
Hello Crystal, Thank you for letting us know. Would you kindly provide your order number so one of our representatives can reach out to you immediately? We hope to resolve this for you as soon as possible. Thank you.
olive C.
I had a great experience with NewSmile from start to finish. The process was easy to follow, and their team was always available to answer any questions I had. The impression kit came quickly, and the instructions were clear. Once my retainers arrived, they fit well and were comfortable to wear.
Response from NewSmileJun 16, 2025
Hey Olive, Thank you for your 5 star review! We're glad that you have had a smooth experience with our impression kit. This feedback helps us understand our customers better!
Meryem M.
Marion was very kind and respectful. I was frustrated and disappointed with my situation but he helped me out and was understanding. Very great communication skills and I got all of my questions answered.
Response from NewSmileJun 16, 2025
Hey Meryem, We're glad Marion was able to help you out! Let us know if you have any other questions or concerns, we're here to help!
Mike K.
My daughter was having trouble with her mold trays and NewSmile: 1. Ensured her molds were correct, and 2. Gave us the guidance and proper mold package to keep her on track! Their customer service was outstanding, and we're excited to get to the next step!
Response from NewSmileJun 12, 2025
Hi Mike! Thank you for your kind words! We're glad that you got the help you needed. Please don't hesitate to reach out if you have any other questions or concerns, we're here to help!
Kristin
Complete scam. Their satisfaction guarantee is worthless - if you try to take them up on it you'll be told that your refund window is past regardless of WHY it is past. In my case, it is because I was consistently mislead and told to ignore my misgivings about how poorly the aligners were fitting. They told me to keep going week after week as the aligners continued to fit worse and worse, until they eventually didn't fit at all. Then they tried to charge me more for new impression kits and claimed I hadn't followed treatment instructions even though I had the full record of every email they had sent me telling me to proceed! Now, literally 2+ years into this mess, they are STILL refusing to reimburse me OR take practical steps to actually fixing my teeth. Any impressions I take "look great" when I send them photos but then somehow are unusable when I mail them in. I truly think they are just trying to drag things on until I just give up. Miserable company. Order NS11540US
Response from NewSmileJun 11, 2025
I'm really sorry to hear about your experience — that sounds incredibly frustrating. To help get this resolved as quickly as possible, could you please provide your order number? One of our agents will review your case in full and reach out to you directly to assist with the next steps. Thank you for your patience, and again, we apologize for the inconvenience you've been through.
Jennifer I.
Absolutely Horrible Experience – Avoid NewSmile I purchased NewSmile’s Fast Track package in full back in November 2024. It’s now June 2025 — and I still have not received anything. No retainers, no treatment plan, no product — nothing. Despite repeated outreach, the process has been nothing but delayed responses, empty promises, and zero follow-through. To make matters worse, they overcharged my HSA card by $800 and have refused to refund the full amount. Months later, I’m still fighting to get my money back while they continue to offer excuses instead of actual resolutions. This company is disorganized, dishonest, and operates with no accountability. They’re quick to take your payment but fail to deliver any product or service as promised. Save yourself the stress, financial loss, and frustration — avoid NewSmile completely.
Response from NewSmileJun 11, 2025
Hi Jennifer, Thank you for letting us know about your experience. We're very sorry to hear that you haven't been helped with so far. Would you kindly provide your order number so we can look into this for you? Thank you and we hope to turn your experience around.
joaquim L.
helpful customer service, mish was very fast to answer question
Response from NewSmileJun 11, 2025
Hi there! Thank you for your 5 star review! We're glad Mish was able to help you out. Let us know if you need anything else!
