NewSmileNewSmile provides the most value with at-home invisible aligners for teeth straightening. We focus on clear aligners and retainers, providing customers with straighter teeth for up to 75% less cost. Our clear aligners have helped thousands of people gain more smile confidence. Doctor-directed at-home clear aligner & retainer treatment. What you'll get:✓ All of your clear aligners✓ One set of retainers✓ Whitening foam✓ Aligner carry case✓ Chewies to help wear your aligners✓ Clear aligner removal toolGet straighter teeth in only a few months, and do everything without any office visits. Choose between day time clear aligners, or night time clear aligners. What's the difference?Day time aligners:• 22 hours of wear timeNight time aligners:• 10 continuous hours of wear timeGet 7-days of support and achieve the dream smile you always wanted, and maintain it for life with our affordable day or night time retainer plans. Finally, straighten your smile with affordable clear aligners!
NewSmile (newsmilelife.com) has 708 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing708 approved reviews, newest moderated first
Mitch
I was interested in retainers and good it’s to know newsmile has extra thick, that’s hard to find. Also very fast and informative response!
Response from NewSmileJun 11, 2025
Hi Mitch! That's great to hear that you are happy with our services! Let us know if you have any questions regarding our products, our team is here to help!
Connor R.
Working with me to get molds right size
Response from NewSmileJun 11, 2025
Hey Connor! Thanks so much for leaving a positive review! Let us know if you need help with anything else. Thank you!
Deborah P.
The at home and fast service.
Response from NewSmileJun 6, 2025
Hi Deborah, Thanks so much for your positive review! Let us know if you have any questions or concerns, we're here to help!
Tc
Celine has treated me great so far!
Response from NewSmileJun 6, 2025
Hi TC, Thanks so much for your positive review! We're happy that Celine has been providing the help you need.
Kate F.
Avoid!!! So I ordered my retainers in January. I still haven't got them now in June. They just sent me a partial refund after 5 months of trying to hear back and get it resolved. I paid for the return shipping cause their label didn't work. I spent a month trying to get the 121 they tell you to get before sending back the in-prints (I never got it). I've asked for their business address as advised by citizens advice for my case and they won't tell me. Their phone number also doesn't work. I've sent so many emails and WhatsApps etc and had barely any responses. They just randomly sent me £62 after promising me a refund and apologising last week (only took five months). I asked to cancel my subscription and they only paused it (I believe it's now cancelled after the email last week). I've raised a case with Shopify, Citizens advice, trading standards and my credit card company. But it's only after all this I even got a partial refund for something I never received. Update: they are charging me for the cost of the in-print kit for the braces they never sent, which is why I'm getting the partial refund. They also told me yesterday after five months that the in-prints were wrong. Not true (and they didn't give me the 121 they say you need for them) as they previously told me it was because they were taking work from other closed down aligner companies. It's a scam. If anyone has their business address I would appreciate it, I'm using their distribution centre and their company house address to begin my proceedings, as they won't give me their address. I'm not sure the company house one is real because it's an address you pay for and the financial filings seem way too low. Also ignore the below responses they don't do anything and they know we can't send our order numbers here.
Response from NewSmileJun 4, 2025
I'm truly sorry to hear about the experience you've had — this is absolutely not the level of service we aim to provide, and I completely understand your frustration. I’d like to look into this immediately and make things right. Could you please share your order number so I can pull up your file and investigate further? Thank you for your patience so far, and again, I sincerely apologise for all the inconvenience and lack of communication you've experienced. We’ll do our best to resolve this properly for you.
Becca
Very nice and fun
Response from NewSmileJun 4, 2025
Thank you for your positive review Becca! We're glad you're having a great experience so far. Let us know if you have any other questions or concerns!
Carl P.
Read the reviews, so I was skeptical. Opted to get the $25 impression kits so I could test out the company. The trays did not fit, so I asked for a larger tray. They charged me $10 for that. I already paid $25 for the kits, but I guess I have to pay an extra $10 if I want it to fit. Fine. Get the new tray and it's the exact same width as the original ones. I let them know, and they want another $10 for even larger trays. Will not refund me for something that doesn't work. Will not continue with them.
Response from NewSmileJun 2, 2025
Hey Carl, Sorry to hear about your experience. Can you please share your order number so we can look into this and see how we can help you?
Maria Paola R.
Marion was very helpful
Response from NewSmileJun 2, 2025
Thank you for your positive review Maria! We're so glad Marion was able to assist you. Let us know if you have any other questions or concerns, we're here to help!
