NewSmileReviews of newsmilelife.com

I had to stop using the aligners when I got to level 10 due to increasing discomfort and dental issues that ensued, including Peridontal disease (there were 18 steps total) so the retainers they include at the end, I never got to use and now my teeth have mostly shifted back to original and I have additional dental issues and have to go to in for deep cleaning and planing 4 times a year. I wish I’d just gone to the orthodontist. I had beautiful teeth I just wanted to close a gap and a slight overbite. Now I have an issue that will never go away

I wouldn't trust these guys with my treatment whatsoever - here is a timeline of the completely messed-up insane journey I've been with this company: On March 18th: I sent you my impressions. Around mid-April, I reached out to CS after a few weeks without news. I was told the impressions were being processed, and that takes a bit of time. On May 29th, I was notified that my impression kit was lost during shipment. And that: " (...) we also don’t want to keep you waiting any longer. To move things forward, we’re expediting a replacement kit, which will be shipped out tomorrow." That would have been a shipment on May 30th. On June 5th, after not getting the said shipment from the previous notification I received, I hear back from the company with the same template from the May 29th message, saying it would be expedited and shipped the next day. I outright refused it because 2,3, and 4 above were already cause for frustration and concern. I requested a refund for the kit, despite it being non-refundable, as the operational mistakes the company had committed were sufficient to erode my trust, through no fault of my own. (still on the June 5th -6th) I was denied a refund, and they were insisting I take the new kit to start over - and nope. F-that. I was done. Now, on July 8th - out of the freaking blue: Great news! Our dental team has completed your Treatment Preview. You can view your results by clicking the link below and please remain on the page for about 1 minute to completely load. I rarely ever post reviews - I am have to be extremely impressed (for good reviews) or extremely shocked (for bad reviews, like this one) to take the time to pinpoint the whole process and share it with others. However, I want to stress that I do not recommend NewSmile. There are plenty of other providers out there in this (already saturated) space. With Byte (in my case), I was able to get impressions done, treatment finalized, and receive my aligners in the time that it took for New Smile to realize they had lost my impressions. Disappointment is an understatement.

I ordered this kit in December last year and have followed all instructions. I still don't have my aligners and it is July. The company only communicates in response to my queries of where my product is. Very very disappointing 🫩

Terrible customer service.....

I used new smile aligners to straighten out my teeth. Everything worked as planned and I like how the results look. I'm still using their retainers to keep things in alignment for the long haul. Customer service has been available and helpful when needed.

Quick responses! Mish was able to help me get my answers for the sonic cleaner. Thanks!

Mish was super quick to respond. Great customer service, not interested in buying now but I’ll keep in mind for the future!

After a year of trying to get impressions done and them just not responding or sending me someone name Wayne’s emails I gave up and reported them to the Better Business Bureau and they never responded to them. Avoid this company I wasted my money.