New Era Debt SolutionsProviding friendly and professional debt relief for consumers since 1999. Let New Era's experience and expertise help you settle your debt for less, saving you lots of time and money.
New Era Debt Solutions (neweradebtsolutions.com) has 427 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Credit & Debt Services · Irvine, California
Excellent
Credit & Debt Services · San Diego, California
Excellent
Credit & Debt Services · Costa Mesa, California
Excellent
Credit & Debt Services · Costa Mesa, California
Excellent
427 approved reviews, newest moderated first
JaeKaeJae
So far, so good.
Response from New Era Debt SolutionsApr 8, 2019
Dear Joselyn, Thank you for your review and I am glad to hear that things are going good so far. I promise we will keep doing our best to keep you satisfied as you go through the program. We love helping great people like you get out of debt. All of us at New Era wish you the best now and in the future. Sincerely, Dan Smith President
Client since 2.
Staff is great to deal with, very quick responses to emails and phone calls.Process is pretty easy to get through and am satisfied with services provided so far. On year 2 of my program.
Response from New Era Debt SolutionsApr 5, 2019
Dear Max, Thank you very much for your great review. We promise to keep working hard on your behalf to get you debt free. All of us at New Era wish you the best! Sincerely, Dan Smith President
Michelle
Great experience! Very nice and professional!
Response from New Era Debt SolutionsApr 3, 2019
Dear Michelle, Thank you very much for your review. I am glad to hear that you have had a great experience! It is a pleasure and honor for us at New Era to work with you. Wishing you the best! Sincerely, Dan Smith President
customer
Thank you for your assistance!
Response from New Era Debt SolutionsApr 2, 2019
Dear Caryann, Thank you very much for taking the time to leave us your thank you note. You are more than welcome and it is our pleasure to be able to work with you. All of us at New Era wish you the very best! Sincerely, Dan Smith President
Aimee
new era really helped me get my debt under control every one on my team was great and always happy to answer my questions and was there every step of the way I would defiantly recommend them to anyone that is feeling like they are out of control with their debt and no way to get out yes this hurts your credit but in the end it is worth it
Response from New Era Debt SolutionsApr 2, 2019
Dear Aimee, Thank you very much for your kind words and wonderful review. I know this hasn't been easy and there have been some hiccups, but you guys need to be congratulated for hanging tough. It is a team effort and you guys did your part for sure. It has been a pleasure and an honor for us to work with you. We wish you the very best now and in the future. Sincerely, Dan Smith President
customer
They don’t really save you money on settlements. The settlements are literally no better than what the creditors offer you directly and the fee makes it more expansive than just doing it yourself. They are also so slow at getting anything settled. I won’t recommend.
Response from New Era Debt SolutionsMar 29, 2019
Dear Karla, I have discussed your review with my staff and we are saddened and disappointed and somewhat surprised by your comments. We thought we were doing a good job for you and that you would be pleased, but obviously we were wrong. Our records show that you signed up for a 42 month program with us, and our goal is to get you debt free sooner if possible. You have been in the program for 29 months at this point so there are 13 months left to go. As of today 13 of your 14 creditors have been settled. There is only 1 left and we are working on a settlement for you now. I show that we have made a wide range of settlements for you, but on average we have saved you a lot of money. I respectfully must disagree with your statements. We have saved you a lot of money and we are ahead of schedule. By this poor review I must assume that you want to discontinue your account with us and finish the job yourself. You certainly can do that if that is the direction you choose. I would not recommend that because you hired us to help you and we are committed to helping you as much as we possibly can until you are debt free. Your review has taught me that sometimes when you think you are doing a good job, you may not be in the eyes of the customer, and it is only the customers opinion that matters. New Era is here for you Karla in whichever direction you choose. Sincerely, Dan Smith President
Steve
They make it easy to get piece of mind
Response from New Era Debt SolutionsMar 28, 2019
Dear Steve, Thank you very much for taking the time to write this review. It means a lot to us. Our goal is to help you get you out of debt and enjoy the freedom it brings. All of us at New Era thank you and wish you the very best! Sincerely, Dan Smith President
customer
Great people and great company
Response from New Era Debt SolutionsMar 27, 2019
Dear James, Thank you very much for your compliment and your great review. You are pretty great yourself and it is a pleasure working with you. You take great care and I always wish you well. Sincerely, Dan Smith President