New Era CapReviews of neweracap.com

The first order I placed never showed up and customer service brushed me off until 17 days had gone by. I finally got a response, and I did get a refund. I placed another order, received that order, but both hats were garbage. One hat had the headband sticking out the bottom so it looked like I was wearing a do rag or skull cap underneath. On the other hat, the bill was sewn on crooked and off by 1/2”. Customer service said I had to return the hats, but they would not send me replacements. On both orders they gave me refunds, but I had to eat $16 in shipping charges for problems I didn’t create. They didn’t offer to do anything to make it right. They wasted my time and money. I’ve been a lifelong customer of their hats, but I don’t know what is going on over there. This has been one of the worst experiences I’ve ever had with a company.

Worse place to buy a hat online ever!!!!! My $50 hat was delivered to a wrong address and no one will do anything about it, so now im just out $50!!!!!!! I will NEVER RECOMMEND OR DO BUSINESS WITH THIS PLACE EVER AGAIN!!!!!!

Order for two caps supposedly fulfilled and shipped Aug 3, now August 21 and never delivered. Contacted customer support daily via chat and email with just one response to give the delivery carrier more time. Fedex tracking is random, PA, then CA, then NC and stopped for 5 days. Requested a refund or expedited replacement with no response. They simply ghost you.

Hope nobody used the site from 9/25(most likely months before to 1/29/26( range of time that this was found) NewEraCap ignored my FREE warning that their site was vulnerable to fake login panel, session hijacking, credential exfiltration from a fake login(if you met a weird login that didn't work change your info). AMONG MUCH MORE. Along with an email giving away users private details. That was ignored for months until I had to publicly release. I sent at least 4 emails, to 4+ different sources of contact FOR THEM. They only fixed the vulnerability after I posted it. Zero acknowledgement, they could have said " Oh god yes send the report" and DONE. They chose to ignore me while trying to help you guys who buy from them. Trash company, doesn't have any through system to investigated/ not ignore a user support email to admins, tech, support. Much more they are unaware of yet don't appreciate. Have a good business run. I outta contact sponsors/vendors. Not lying I can prove all of this for anyone questioning. I tried all official channels to include bounty websites to contact. Not even a security.txt file. Wow. Also note I contacted their UK company to try to help the US site as the UK version clearly has a better setup. Nothing....

The hat I received was poor quality with the logo on the hat not centered. New Era refused to do anything about it. Will not purchase online from them again.

You sent me the wrong product. I cannot spend hours trying to communicate with you. The description online is different than what I received. I waited a long time for the cap and am disappointed with what you sent.

Never, ever purchase from New Era. They oversold limited edition Knicks merchandise (we bought within 34 mins of the championship) and they quietly tried to refund us weeks later because they ran out of the product. This merchandise is of course no longer available. Their solution- a 25% off coupon and free shipping on a future order! There won't be a future order with this lying company. I hope the other hundreds or thousands of other fans they completely screwed boycott this company too.

I ordered a hat from the New Era website. It was eventually marked as delivered, but it was nowhere in my building. The tracking shows the package ended up in upstate New York, skipping right over Manhattan entirely. I explained this to New Era customer service, and they told me there's nothing they can do.