www.newark.comReviews of newark.com

Great Experience.

I placed an order with this 'company'. My account has been charged twice - and I've received no shipping confirmation. I can't even pull up my original order on their site.

infinity 12345

Do not waste your time with this company. They are living in the 1990s. I ordered a UK warehouse in-stock product on 4/23, told 5-7 days shipping. Now on 5/8, no delivery. The CSRs cannot see any information on the order, no ship date, no tracking number, nothing. I was told that they need to call the UK warehouse to get any information and that takes 24-48 hours to get a reply, "as they are in a different timezone". What told BS. Mouser is now shipping me the products overnight, should have stayed with a proven supplier.

I have bought several times with newark. They never respond an email, they never sent me a confirmation that the payment were recived (I paid using an option available for my to make a deposit in a bank account). They send invoices from others that work in the same workplace, I have called them telling stop doing that but they never attend my request, so until now I recived them. They never follows order which have been hold for any reason. The website works for me, and they ships relatively fast and in 7 days I usually recive the products. The representative that attend the place in which I work has been rude and never respond emails. It seems that she is doing us a favor sending quotations. One time I had a hurry to make a purchase and I explained that by email and by phone and she refuse to send a quotation fast (she sent the quotation 5 days later), the result of this expirience was I couldn't make the purchase (Lost-lost expirience).

Giving 1 star because I can't give 0. Their site says "unparalleled customer service" that's because nobody else would dare stoop so low. I made an order and had the money pending in my bank account. Got an email confirming order and saying it would ship soon. After a few days nothing changed. After a few more days the pending payment disappeared. Going through their order number information page it claimed there was no order with my credentials. I remade the order. Same thing happened. After a couple days I ordered from another company. Then a day or two later BOTH payments came back as pending. Contacted support. They directed me to email one of their departments. I asked for an explanation. Got no reply. I told them to cancel both orders. Got no reply. A couple days later 1 order disappeared from my pending payments on my bank account. Contacted support again. They had cancelled 1 but not both and still never replied to y inquiries or cancellation request. Support cancelled the second order. Still don't know why newark refused my money, but their competitors are happy to have it.

If you are a hobbyist buying couple of things for yourselves, it is ok. If you are a business dealing with order of hundreds, stay away from Newark Element 14. Doing business with them is worse than talking to your own hands. Customer service is like shlt, no live chat, answering email in a week, calling with no one picking up, and knowing nothing even canceling the paid order. Shipping got delay for 10 days without notice (ok maybe because of snowstorm - in NY) but well, not a single word. Another shipment got back order for 5 months.

No problems here. Great prices and items shipped out the same day.