www.newark.comReviews of newark.com

They charge for Next Day Air shipping then spend two days handing the package off to UPS. Total ripoff.

The numbers on stock and when parts ship is complete fiction. If you call to get an explanation you get someone in India who can barely speak English and gives you a pile of nonsense as to why the website lies. We place significant orders with Digikey and Onlinecomponents and never have these sorts of issues.

Terrible order fulfillment and communications. Placed an order, while Rakuten cashback was at 10%, for over $20K worth of products. They originally didn't process my order (unlike the other MANY orders placed) for a few days. Conveniently, they processed it AFTER the cashback dropped to 2%. Then delivery dates of some backordered parts were left unanswered or just entirely wrong (estimated June, received in September). One item took even longer so in August I started a conversation with customer service. All I got was "we are checking with the manufacturer" and then silence for 2 weeks. Then I question again and the same response. After FOUR rounds of this over nearly 2 months, "we apologize, the order has been cancelled." So in short, it took nearly 4 months to get 4 of the 5 items ordered. They charged me sales tax when we are a registered business with them. They did not communicate delays at all. They did not process my order initially and waited for the Rakuten cashback to drop from 10% to 2%. Then, they denied the entire order cashback to Rakuten, costing me over $2,200 in cashback. ALL terms and conditions were met. This has happened numerous times when placing large orders and has now become unsustainable to use them as a supplier. They'll be losing six figure annual purchases from our company, with seemingly no cares at all. Just sad to see and frustrating to deal with.

Awful. I ordered some arduino boards which they indicated they had in stock. They sent me 13 of 200.. and its been weeks and now they say the units are back ordered. No clear information on when they will arrive. They wont let me cancel and are charing restocking and shipping once I get them to return.

these guys should be out of business. No customer service and wouldn't let me return my product.

I ordered cable clips from Newark.com in early July and agreed to pay almost as much for shipping as for the item since I couldn't find anyone else who sold the particular size I wanted. Almost two months later I have reached out multiple times and there are no updates and the order never shipped. Stay away from doing business with these folks.

Ordered a small, $0.38 ceramic resonator needed to repair one of the boards on my vehicle, and the site showed there were 61,000 available. I placed the order on August 9th, and the sites shipping info said that it would arrive on the 12th. It's now the 12th, and it looks like the product hasn't even shipped. After calling support, they said that there is an internal review process and that my info was held up as a result of this, and that support needed to email this mysterious internal team, in order to continue with the process. I told the support person on the phone, that I desperately need this part, and that it was ridiculous that I hadn't received an update. The shipping info on the site is completely made up, and doesn't align with reality. The support person told me that there was a backlog this internal review team had to go through, and they were backed up with 4000 reviews. I told her I don't care, and that isn't my problem, and that I'd like to have the part overnighted now since they dropped the ball on their end. I was told I'd have to pay extra, without any guarantee that it would arrive in the given timeframe. I will never order from this company again, and it looks like other people have run into the exact same issue. I'm really glad I didn't pay an extra $20 to have the part overnighted when I initially ordered.

**Poor Customer Service After an Easy Ordering Mistake** I accidentally ordered a UK-version lamp. While I acknowledge that the product description stated it was a UK product, this information was not very obvious when placing the order, and I did not realize what I had purchased until it was delivered. It looks identical to a lamp I am trying to replace, with the exception that this one is meant for the UK. Mistakes happen, and I understand that I should have caught the information in the description. What has been far more disappointing is the customer service I have received while trying to resolve the issue. It has now been two weeks, and I still do not have a resolution. What should have been a relatively straightforward customer service issue has turned into an unnecessarily frustrating and drawn-out process. Communication has been poor, and I have been left waiting far too long for this to be properly addressed. I am not leaving a negative review simply because I ordered the wrong version of the lamp; I take responsibility for missing that detail. I am leaving this review because of how poorly the situation has been handled afterward. Good customer service is often demonstrated by how a company responds when something goes wrong, and unfortunately, my experience has been very disappointing.