Bradley M.
email says "getting it to you as fast as we can" - customer service rep says, well not so much!
I tried very hard to give Newark a fair shot at my prototyping & design parts orders. The first went reasonably well, but the second was executed with all the rapidity of a sloth and the customer care of a garden snake. When placing the order from the web, I made sure that the parts and quantities I ordered were indicated as "in stock" - I pulled the trigger and waited ... and waited ... and waited. Finally, after 6 days I went to Mouser - had what I needed, shipped that afternoon and in my hands the next day. I emailed Newark's customer support and asked politely - since I'd not seen any movement on my order now for 7 days, could they just cancel it. The email sat in their inbox most of the day Friday - over the weekend - then most of the day on Monday before receiving a very curt and unapologetic response to the effect that it was too late to cancel the order because now it was "in process". A couple hours later I got an email indicating my order had shipped. In the end, I'm not going to make a big fuss with them, I'm just gonna tell others and won't consider Newark as a parts source unless I simply can't find it from ANY other supplier.