www.newark.comReviews of newark.com

The product I ordered was delivered late.

I bought a raspberry pi CM4 back on 2/18/2021 when there were over 300 in stock. It said that it would be 3-4 days to ship since it was coming from the UK. I even checked 4 business days later and there were still over 50 product available to purchase (this was on 2/23/2021). Then on 2/24/2021 I checked my order again and it was now backordered not to ship until 3/11/2021. I called and asked about this and they said my order was part of the backorders. I tried to figure out what had happened and they just kept repeating that the item was out of stock. They also didn't seem to believe me when I said that there were still 50 available the previous day. Customer Service was not helpful at all and wouldn't give me any answers and just gave me the run around. They finally offered to try and contact the warehouse to figure out about the current stock. They said that would take 24-48 hours. I still have not gotten a response about that request. But I did just receive an email today on 3/1/2021 (4 business days later) that stated my order was lost in shipping from the UK to the US and if I wanted it reprocessed I would have to contact them. Why would they request that I contact THEM to reprocess an order that THEY lost. This also completely contradicts everything the customer service told me, because if they knew it was lost they would have told me. And if they didn't know it was lost then why was my order already backordered, when it shouldn't have been. It feels like they messed up and they are trying to tell lie after lie to cover it up. They need to just tell me the truth on what happened and then make it right. But they have done neither of those things. This has been by far the worst experience I have ever had with customer service and I will never buy from them again if I have a choice. I would give them zero stars if I had the option. EDIT: Newark contacted me today (3/2/2021) about my bad experience and proceeded to apologize about the experience I received and offered to ship me out the product at no charge to me. They said they would contact their warehouse in the UK and try to get me what I ordered as fast as possible. While I am happy that they reached out to correct the issue, I am still disappointed that it took a review such as this to garner any attention to actually fix the problem. I know this because the person who reached out to me said they say the review here on Trustpilot. I have changed my experience rating to 3 stars because they did fix the problem, but I won't give them 5 stars because it was the negative review that prompted them to fix it, which should not have been needed.

Long lead time, and then problems with delivery on $11 order without approval for shipping cost. Resolved with some coaxing but shipping cost refunded to a more reasonable amount.

OK, so now things get weird. My parcel turns up today – even though I have cancelled the order, as well as my credit card, and the latest invoice from Newark estimated my shipping date three months from now (even though it said the items were in stock). Clearly Trust Pilot works – because now the company is talking to me after multiple emails and phone calls went unheeded. Bottom line is, I don't think the shipping, accounts and websales departments talk to each other very well. It's all very disorganised. But I have deleted my previous comment and given them a couple of extra stars for trying to sort out the mess.

Good choice of products. BUT payment procedure is very bad. I pay for order , and receive it, but still their system try to withdraw money from a card . I even choose not save my card information, but during week 3 times they try to get my money from my card, without any orders or any my confirmation, my bank blocks such operations.

I used to consider Newark as one of my 'go to' suppliers but not anymore. Mainly due to lousy customer service. It (the customer service) was always mediocre at best but now i try to actively avoid doing business with the company due to delayed customer service or none at all.

After the change at Newark, I really miss the exceptional customer service that I USED to receive. Now, I wait on hold to talk to someone who doesn't know me or my company. They tell me to email, but no one ever answers emails, so then I have to call. I get a price, a day later I get a response from my email with different prices???? REALLY not happy with the change....miss my rep :(

99% of orders are problem free, but I have had two orders now which did not ship to me in a reasonable amount of time. One of these unexpectedly late shipping orders forced me to purchase the identical product from a different vendor who could rush ship it to me. The Newark order which was supposed to drop ship within 2-3 days from the manufacturer on my shipping account, didn't ship out for 14 days. The Newark representative I spoke to said that the 14 day lead time was perfectly normal for the drop shipped products labeled for 2-3 day lead time. He also informed me that my purchase was non cancelleable non returnable even though the product description did not describe the order in this way. I was forced to eat $750 because the lead time in the product description was inaccurate and because Newark would not work with me. In summary: I will continue to do business with Newark, but I don't expect good customer service when things go wrong.