www.newark.comReviews of newark.com

BE AWARE........WITH ANY CREDIT CARD. OR BANK DEBIT PAYMENT, NEWARK WILL PLACE A PRELIMINARY CHARGE FOR THE ESTIMATED COST ON YOUR CARD. IT'S ON "HOLD", BUT THE MONEY IS DEDUCTED FROM YOUR ACCOUNT. THEN WHEN FINAL COST IS DETERMINED AND ITEM(S) READY TO BE SHIPPED, NEWARK WILL PLACE ANOTHER CHARGE FOR THE FINAL AMOUNT. YOU WILL HAVE 2 CHARGES PENDING UNTIL THE BANK/CREDIT CARD REMOVES THE INITIAL CHARGE IN 7 TO 10 DAYS. I STRONGLY RECOMMEND YOU CHECK THHAT THE INITIAL CHARGE IS REMOVED AND MONEY RETURNED. WITH A PAYPAL PAYMENT, IT'S 30 DAYS. YOU SHOULD ONLY END UP PAYING THE LATER FINAL CHARGE. MEANTIME, YOU'VE ESSENTIALLY PAID TWICE. IF YOUR PAYMENT/ACCOUNT SOURCE DOES NOT HAVE SUFFICIENT FUNDS FOR A "DOUBLE PAYMENT", NEWARK REJECTS THE PAYMENT METHOD......EVEN THOUGH YOU HAVE ENOUGH FUNDS TO ACTUALLY COVER THE PURCHASE. IF YOUR ORDER TOTAL IS EXPENSIVE, MANY CUSTOMERS SIMPLY CANNOT AFFORD TO HAVE "DOUBLE" THE PURCHASE COST CHARGED TO THEIR PAYMENT SOURCE FOR ANY LENGTH OF TIME. WHY CAN'T NEWARK ADJUST THE FINAL PAYMENT AGAINST THE THE INITIAL PENDING CHARGE, SO YOU ONLY PAY THE FINAL AMOUNT DUE AND NOT HAVE THE "INITIAL PENDING CHARGE" ON YOUR ACCOUNT FOR AT LEAST A WEEK. MONEY YOU CANNOT ACCESS. THIS PROCEDURE MIGHT BE EASIER/FASTER FOR NEWARK. HOWEVER, ANY MERCHANT PAYMENT METHOD THAT HOLDS MY MONEY FOR ANY PERIOD OF TIME BEFORE IT'S CREDITED BACK TO MY ACCOUNT IS A BAD STRATEGY. NEWARK IS NOT RECOMMENDED.

Here's the problem, how can I not have this 6 digit order number in both of my orders? I only have the FedEx tracking number:349992099621 for NAR1254 and 349992100199 for NAR1255. I'm sure you could find a way to track these orders, both of my order confirmation emails and shipping emails doesn't have the 6 digits order numbers that you were asking. No star at all. I wish I have read the reviews first before I ordered. None of my orders arrived correctly. Spoke to Brian via email I told him the order arrived wasn't my order, I told him make sure my second order is correct but still they've arrived today with the wrong items. Brian said they can only give me back $6 and will not change the wrong item. What kind of service is this? Forcing you to accept and deal with their mistakes. What am I going to do with $6, now he's not answering my emails at all. Order no. NAR1255 and NAR1254 PLEASE DO NOT ORDER FROM THEM this company is a scam!

Should have chk'd reviews 1st, as many others. Partial order arrived ok, decent deal. Latter part of the order is where the games began. Called cust svc 4x; the last time I realzed we were just dicking around. Same East Asian guy screwing me around going nowhere--I wanted to cancel the order because the ETA was in projected in November and I ordered in July. Getting smarter, just have to send threatening emails as a record of my cancellation instructions if Newark decides to ship the remaining order. Save yourself trouble and DON'T ORDER HERE!!!

Place order online for a $2000 bench multi-meter. Checking online, it showed the transaction going through. My online account showed the order. Yet about 20 minutes after, the entire order disappeared from my "Order history". I sent them an email asking where it was.... (no response). The next day they sent me an email saying there were issues with my credit card, which I knew was not accurate. I tried to call their customer service to talk to them, and despite being on hold for about 5minutes each time, it hung up at the end with no one answering. Called their credit card issues Tel # as well... same problem. Figured I'd check reviews for newark.com, and saw a horror of stories about bad and non-existent customer service. I immediately sent an email to them to cancel my order, and continued to tried to get ahold of them again.. still no answer. Finally called their "Sales line" for new orders, and bingo.. some one picked up (They are obviously open to getting more money, but once they get it, not so much). I said to him I am trying to get a person to talk to so I can cancel an order, and he was able to forward me to customer service where said to cancel the order. I also asked they email me saying it was cancelled, which they did. It took me forever to get ahold of anyone there, and now I'll hope the credit actually goes through.

I tried to make a purchase on this website. It claimed to give 10% off if I made an account. I made an account, but I did not know where to enter it in to get the discount. After waiting multiple hours and dealing with a representative I gave up and decided to make the purchase. This company has no idea what they are doing and has a crappy website.

I wish I read the reviews here and on the BBB website. Everything everyone else claims is true. Their website inventory is inaccurate. Their order system shows ship dates which never happen. They package items poorly so they are crushed when they arrived. They blatantly lie to customers on the phone (claiming items have shipped but the website hasn't updated yet two weeks later, no items), they don't reply to emails and when they do, they 'claim' they can't find my order info in the screen shots I sent even though they clearly have my name and email to search for. I ordered two small steel parts boxes with drawers as well as 2 packages of plastic dividers for the drawers. The steel boxes were delivered in a box without any packaging and were crushed and misshapened. They required photo proof before they would issue a replacement. I made him stay on the phone while I took photos and sent them and he finally refunded my money so that I could repurchase them. But what good are the boxes without dividers? Two weeks I have been waiting for them and was lied to multiple times via phone and now they just don't reply to emails and when they do, they use stall tactics such as we can't find your order number. They used to be a well respected company but sadly, no more. I will NEVER do business with them again and I will make it my mission to let everyone know on every FB group page that I am a member of.

Horrible experience, much like other customers. Customer service was not helpful at all. Lack of response to emails to resolve issue even after speaking to a “supervisor.” Initially when I called they would bounce me around from sales to technical support and didn’t value my time. Hours listed aren’t actual hours of operation. They list and sell products they don’t actually have in stock. Don’t expect to receive your order, in this lifetime, by that I mean ever. I would recommend you to not to waste your time doing business with this company. Wish I had read the other reviews before placing an order.

One Star too many - my first experience. Ordered parts on 2/July/2020, approx 630am USA time on Newark.com website for delivery to Dubai UAE. Order number 685150. Credit card was immediately debited (got the sms for charge of USD 350.95). This included shipping charges of around $75 for 6-8 day USPS delivery and I was OK with it. The item on website showed Immediate dispatch availability. Great-so I thought. Kept checking the website daily for shipping reference but one place it showed On Hold in red, other page showed In Process in green. On 7July I decide to call the number from Dubai and after wasting money on long distance call, I spoke to a lady who assured me the order was not on hold and would be shipped today (7July). She put me on hold to speak to warehouse to confirm this. Said the order will ship in a few hours and by end of day the tracking number will be posted. Great-so I thought. No updates next day, so I wasted another call to USA. This time I was handed over to Monish, who once again put me on a lengthy hold, then informed me that he has confirmed with the South Carolina warehouse that the order will ship today. There was some delay on their part as the order so to ship to Dubai, UAE but it's all resolved and will ship today. I didn't realize it would be difficult for a multinational to ship parts by courier to Dubai UAE (I order parts from USA, EU, China, Taiwan without issues), but Monish said it was resolved. Due to the delay Monish agreed to make a special request to warehouse to send the goods by UPS instead of USPS. He would send an email with the tracking number. Great - so I thought. Within 2 mins of the phone conversation, I get an email from Monish: Hello XXXX Greetings! We regret to inform you that order#685150 was cancelled as Priority Mail is currently not an option for countries outside the USA due to COVID-19. You may place a new order with a different delivery method. Thank you! Monish V Customer Service 4180 Highlander Parkway Richfield, OH 44286 O ‪800.463.9275‬ F ‪888.551.4801‬ ——--- After cooling down I call the same number he posted to attempt to speak to him but alas I was stuck with Mr Arko Roy. Mr Roy then proceed to educate me that the parts I have ordered are in fact in Leeds UK, awaiting shipping to USA and then they will ship to me to Dubai. What?!?!? He further says that Neward will charge card only when goods are shipped. I had to double check and confirm to him that the card was in fact charged on 2July. 3 days - 3converstions - 3 different stories. Mr Roy insisted that his was the God's honest truth. For refund, he said I needed to contact another number. After insisting he handle the matter, he sends me this email: Hi XXX, As per your request, I have requested the warehouse to cancel the order no.- 685150. Once the order is cancel the order amount would be credited to your bank account within 7 business days. Regards, Arko Inside Sales Newark Element14 ------ Several times Mr Arko asked me if I understood their internal process of shipping from Leeds to USA and then to me. Informed him that they can send the parts to wherever but they need to inform immediately of they cannot be shipped to Me!! I have no idea if I will ever get a refund. Sad part of this scam was that I avoided getting scammed from a Hong Kong company to fall prey to Newark/Farnell/E14. It for sure would have been cheaper with the HK company. To Newark /Farnell/E14 Management, You are a blight to online ordering of parts if this is how the customers are treated. If you cannot handle overseas shipments (which you plainly cannot), admit defeat on your website. Being a US/UK company raises expectations and responsibilities, which you have failed. To potential Newark/Farnell customers: Explore other wonderful merchants who will promptly service your needs, avoid this one. Not getting your cheap paid parts is significantly worse then paying a little more but actually getting the parts.