www.newark.comReviews of newark.com

Terrible company to deal with. Ordered 2 speakers & 2 subwoofers. Speakers were in stock, but subwoofers were not. Was told I could still order and they would be shipped when they became available in December. The total order was 212.00. I was immediately charged 78.00 for the speakers. Ok. They're in stock & shipping. Next day, my account is charged 212.00. So, they charged me 78.00 too much. Called customer service & was transferred to credit card department. Complete ignorance. She wouldn't let me speak & actually told me to shut up! Said as the order moves thru the system, I will see more charges! WHAT????? No. I asked for a supervisor, but guess what--- none available. She said to stop looking at my bank account because I'll only give myself a headache. When I wouldn't take her bs story, she hung up on me. So, I called back....asked for a supervisor immediately & was given to another customer service person. At least this one helped-- sort of. She canceled the order when I demanded it. The charges on my bank account are still in pre-auth status, so they should just fall off, but just in case, I contacted my bank & filed a complaint. Horrible, horrible company to deal with & worse customer service! STAY AWAY!!!

worst purchasing experience, website crashed one time right after submitting order, order got duplicated, had to call and cancel one then i was told they can't ship my product same day (as promised) cause they have to validate it. credit department lady was rude as hell. ended up cancelling my order.

Placed an order had an issue the first time called CS and placed order again online while CS was on phone and all went through. Looked a day or so later and both were placed on hold. Called reason given was a CC hold. Was advised by their CC dept to cancel both the orders and reorder via the phone. I placed 1 order for all items in stock and CC went through. I placed a 2nd back order for more of the same item. CC went through. Looked on my account and it shows the back order processing and the smaller order in stock but once again is on hold. I was told the back order had a CC issue but the small order was fine and was transferred back to CC for the back order CC issue. At first this lady was very nice and helpful the first go around but this 2nd time she said check back in a day or so KNOWING THESE TARPS ARE FOR HOMELESS CAMPS to get out of the elements and hung up on me. I had planned to reorder multiples of this item monthly or so but I am second guessing if that should happen or not. They claim my first order will be here in 2-4 days we shall see if that is even true!

Issue: Improper packing for order 121808 resulted in BOTH Transformers arriving as damaged items. The two items in this order were heavy and delicate transformers. They were placed in a cardboard box with only thin bubble pack bags over each transformer. Needless to say with heavy Transformers rattling around loose in the shipping box BOTH Transformers arrived damaged. Newark customer service has not replied to FIVE email over a weeks time. This company has not been professional to deal with. Crazy way to run a company. Update, Monday Nov 16. After three more phone calls to customer service's phone number, first one dropped, second one told only email would be excepted for customer service, on third call a person answered and offered to help but they then said they could not help and transferred me to a second person. They too could not resolve the issue and so transferred me to a third person...opps voice mail is what I got with a promise to call back. No call back has happened. Finally I received a email offering to credit my account if I shipped back both units and in the mean time I could order and PAY for two more units. Opps checking the WEB site they do not have two units in stock and their price went from $59.95 to $86.71 each....Really? Seems after all the above ordering two more units from Newark, paying a higher price for them plus the shipping, then assuming this second order will arrive correctly and undamaged, then all offered credits will be honored in good time brings to mind the saying "throwing good money after bad". So I am going to write off this transaction with Newark, pay the cost to have the units repaired elsewhere and move on. Life is too short to spend time with Newark. Your experience may vary. Excerpt from emails below. ************** Sent Wed. Nov. 11, 2020 11:23AM >NO Reply Resent Thursday November 12, 4:22PM >NO Reply Resent Friday November 1,3 6:26PM > NO Reply Resent Saturday November 14, 6:26PM > NO Reply Resent Monday November 16, 11:56AM > Please reply ************** This is now the Fifth email sent to you in almost a 1 weeks time frame with no reply. I can only conclude customer service has no intention or ability to reply to the issue. This not competitive behavior for a company that wishes to be a professional player in the electronic supply industry. This order has already wasted far too much company time and time is money. Please note if customer service at Newark continues to refuse to answer emails about improper packing for order 121808 that resulted in BOTH Transformers arriving as damaged items I will take up this issue with my credit card provider and request a charge back for a uncooperative vendor that delivered defective goods. It would seem much better for Newark and myself if you instead chose to respond to my emails and promptly resolve this issue of defective goods being received.

I teach an IT class and we are building Smart Mirrors. My class wants to order an item from this site, but my teaching assistant keeps getting hung up on. No one can answer her questions. I was going to just pay for it myself with my personal credit card. THEN I read these reviews. There's absolutely no way I will do business with a company with these kind of reviews. My students will revise their project. *response. No we didn’t get far enough with you to place an order. And it was under her name. I appreciate your response but we’ve already ordered from another company that’s willing to work with schools and their customer service does not hang up on us multiple times.

If I could choose 1 star I would. Order # 128766 Item 5 says I ordered 4 each 49W7004 capacitors Yet in the box was 1 each 47W0511 ECL25/30 DIN Clip Kit? I have tried contacting customer support by phone and they hung up. I have tried contacting customer support by email and they don’t reply The customer support live agent never seems to be functioning So as it turns out, the capacitors I paid for totaled around 94 cents. They chose to send an ECL25/30 DIN CLIP KIT Power Supply Accessory, Din Rail Mounting Kit, ECL25 Series. That costs $4.62 I tried to fill out a return form and 5 times it just errors. I suspect I will never get the rest of my order, but it will feel sweet trashing the item they incorrectly sent Follow-up: I sent emails to every address I could find and a nice lady in the Tax Dept was the only one to reply. She also forwarded my email to a supervisor. The Supervisor emailed the order dept and cc'd me saying they needed to fix it. Someone contacted me and apologised saying they would fix things. I got a call, an actual call from someone explaining they would refund me for the missing items and would call back in the morning to help me re-order and the shipping would be free. I got an invoice for the refund. That being said, I haven't actually got a refund nor did the guy call back. So I still don't have my parts or my money. I have since placed an order with Future Electronics North America. Only $8 for expedited shipping.

I ordered 5 batttery, 3 of them was dead because of wrong package, they were shortcut at nylon bag. Nobody cares about my return request. My order number: 581836

I ordered a 1-79-206 Stanley mobile tool chest and I received half of my purchase. Ordered on 10/16/20 & received 10/24/20. Customer service on phone and email are the worst and provide zero help or assurance. I provided them a photo of what I ordered, a photo of what I received in and out of the box they deconstructed to ship to me. I am extremely disappointed and going to have to have the bank dispute this transaction because this company clearly doesn't have the capacity to function or provide me with what I purchased. Nor are they able to let me return my order and get a refund. I'm taking this issue to social media and media sources.