www.newark.comReviews of newark.com

I bought a raspberry pi CM4 back on 2/18/2021 when there were over 300 in stock. It said that it would be 3-4 days to ship since it was coming from the UK. I even checked 4 business days later and there were still over 50 product available to purchase (this was on 2/23/2021). Then on 2/24/2021 I checked my order again and it was now backordered not to ship until 3/11/2021. I called and asked about this and they said my order was part of the backorders. I tried to figure out what had happened and they just kept repeating that the item was out of stock. They also didn't seem to believe me when I said that there were still 50 available the previous day. Customer Service was not helpful at all and wouldn't give me any answers and just gave me the run around. They finally offered to try and contact the warehouse to figure out about the current stock. They said that would take 24-48 hours. I still have not gotten a response about that request. But I did just receive an email today on 3/1/2021 (4 business days later) that stated my order was lost in shipping from the UK to the US and if I wanted it reprocessed I would have to contact them. Why would they request that I contact THEM to reprocess an order that THEY lost. This also completely contradicts everything the customer service told me, because if they knew it was lost they would have told me. And if they didn't know it was lost then why was my order already backordered, when it shouldn't have been. It feels like they messed up and they are trying to tell lie after lie to cover it up. They need to just tell me the truth on what happened and then make it right. But they have done neither of those things. This has been by far the worst experience I have ever had with customer service and I will never buy from them again if I have a choice. I would give them zero stars if I had the option. EDIT: Newark contacted me today (3/2/2021) about my bad experience and proceeded to apologize about the experience I received and offered to ship me out the product at no charge to me. They said they would contact their warehouse in the UK and try to get me what I ordered as fast as possible. While I am happy that they reached out to correct the issue, I am still disappointed that it took a review such as this to garner any attention to actually fix the problem. I know this because the person who reached out to me said they say the review here on Trustpilot. I have changed my experience rating to 3 stars because they did fix the problem, but I won't give them 5 stars because it was the negative review that prompted them to fix it, which should not have been needed.

Made two individual orders online then called them to cancel them so I can combine them in 1 new order. They were able to cancel 1 over the phone but not the other one because they said it had not been "processed" yet. Soon as I got the email that it was processed I sent them an email to cancel both orders. Days later I received a letter that 1 had been cancelled (because it was done over the phone a while ago) and the other one has been processed and is being shipped. Now they want me to receive this additional order ( I already purchased and received my combined order) and then go through the trouble of shipping it back. I don't know yet if they want me to pay for return shipping too or not. I'm guessing they do. I will probably just dispute with credit card. If they had just cancelled it with my request days prior this would have never happened.

One month after ordering, still no delivery or shipping information available.

I went through newark, being that they are the only ones that had what I was looking for. The checkout process was very buggy. I’m normally very careful with clicking once on the payment process and waiting patiently but my card was charged 3 times for one order. I received only one item, as intended but the extra charges were not refunded to me. Calling their customer support isn’t far different than dealing with the infamous “Microsoft support” scammer network, it was a headache bouncing around department upon department of people I could not understand not only because of hard to discern people but, absolutely terrible phone system audio quality. I was able to eventually get one refund being told that I would get two refunds. I was being as friendly as possible, the woman was very short with me and ended the call promptly with “you’ll get both your refunds.” And hung up. I did receive one refund but not the other. Calling again today, it was the same story, exactly the same. Bounced around 3 people I couldn’t understand, then back to the same woman I talked to several days prior. She was again very short with me, I could hear her very well but it’s like she didn’t even want to hear what I had to say. The call ended promptly again with “you’ll get your refund. Some other muttered words I couldn’t hear” and hung up. Pretty terrible customer support experience. Never will I ever bother ordering from these guys again. EDIT: To the response below, I figure that editing this post is the only way to possibly respond. I still have yet to receive a second refund regarding the triple-charge to my card used for this payment. I have not yet filed a complaint or fraud charge to my card company but not apposed to doing so as terrible as the customer service with Newark has been so far. Order Number: 433912 Invoice Number: AA33471435 I was charged a total of three times for this order, I only checked-out once, I received one item as per my intention. I have only received one refund of the two extra charges I had. If this can be resolved, it'd be greatly appreciated. The responses here on trust pilot are far friendlier than the phone customer service. Chat customer service doesn't even work.

Places an order for an in stock power supply. Three days later, it still didn't ship. I contacted customer support who tells me it's on hold with no estimated ship date. I ordered from Digi key instead and it shipped in a couple of hours. Don't know what these guys are doing, but it certainly isn't working.

I had ordered a couple of times already and no issue so far, however my last order (#100958) was split into three shipments (2nd day air). Two of them arrived but the third got lost with UPS. I contacted customer support multiple times about it (phone, chat, support ticket), the only answers I got was: “we’ll come back to you” what never happened and it is almost two months now. It would cost them ten minutes to ship me a new item and file a claim with UPS. Not sure why they have customer support at all, it would not make any difference if they wouldn’t. I haven’t experienced a worse support so far.

If I can give no stars I would. Item I ordered said 65 in stock, minimum order 1 so I ordered 10. Get an email that I have to order 11. Called and I think I called the United nations as all "5" reps were different nationalities that spoke poor English. The last person said my item will ship tomorrow then I get an email it will ship 1/11/2021! I called back to cancel and they gave me a hard time

I have not placed an order that they have not goofed up. The problem is that their web site does not give the correct minimum order quantity. Let's say you want to order (1) resistor. When you add that (1) resistor to your cart and check out, it looks like your order went through OK. But then a day or two later, a customer service person will call letting you know that the minimum order quantity is actually (100) pieces. That process has slowed down three of my orders, and is really annoying. Also, almost every order I place has had missing, miscounted items. Pretty much done with ordering from them.