Claire W.
Being able to adjust the top-down…
Being able to adjust the top-down bamboo shade is a game changer for privacy and light throughout the day.
Response from NeutralcurtainsFeb 4, 2026
Thank you for sharing your feedback!

Neutral is a pioneering brand in the realm of custom window coverings, blending the meticulous craftsmanship of a seasoned manufacturer with the creative flair of visionary designers. Since our inception in 2020, Neutral has been dedicated to revolutionizing the way people experience home decor.
Neutralcurtains (neutralcurtains.com) has 297 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claire W.
Being able to adjust the top-down bamboo shade is a game changer for privacy and light throughout the day.
Response from NeutralcurtainsFeb 4, 2026
Thank you for sharing your feedback!
Lisa C.
Beautiful curtains, just what I wanted, thank you!
Response from NeutralcurtainsJan 30, 2026
We truly appreciate your feedback.
Ferndale
The customer service associate was empathetic and went well above and beyond in order to take care of my needs. If the quality of the Roman Shades I ordered are as good as the customer service, I will be recommending Neutral Curtains to everyone!
Response from NeutralcurtainsJan 30, 2026
Thank you so much for your heartfelt 5-star review. We are truly touched by your kind words. Our team strives to provide exceptional support, and feedback like yours motivates us to keep doing our best.
Roque T.
I love the curtains i got !!! Great Quality and very fast delivery
Response from NeutralcurtainsJan 30, 2026
Thank you so much for taking the time to share your kind words!
K M.
I’m not pleased with the 8 Roman shades I purchased. The quality of materials isn’t great- I like what I ordered from Lowe’s for our last house better. Ordering was somewhat confusing for Roman shades for French doors. I also paid for expedited shipping and some of my shades came in way later than expected. They did refund the expedited shipping fee but only after I complained. Two of my Roman shades are remote control with one remote and one side goes up/down way slower than the other side and both are a little crooked when up. Not a huge deal, but it’s bothersome nonetheless. I spent $1800 and their solution was a one time 20% store credit. That’s the most they’ll do to correct any issues, as they explained that nothing I complained about was their fault. Maybe curtains are better, but I would not order Roman shades from here again.
Response from NeutralcurtainsJan 20, 2026
Thank you for sharing your detailed feedback. We have previously responded via email regarding the specific issues you mentioned. We remain committed to addressing your concerns and finding a satisfactory solution.
R. B.
Bummer that one panel arrived damaged, but customer service sorted it out fast. The replacement came without any headache, really appreciate that.
Response from NeutralcurtainsJan 20, 2026
Thank you for taking the time to share your experience. We’re glad we could resolve the damaged panel issue promptly and that the replacement arrived smoothly.
Tanya
Good quality and easy to install!
Response from NeutralcurtainsJan 20, 2026
Thank you for sharing your positive experience.
CHRISTYN W.
Fast shipping and Great quality. I’m very pleased with this purchase and would purchase again
Response from NeutralcurtainsJan 20, 2026
Thank you for your kind words and for taking the time to share your experience.