Cb123
Simple yet elegant
Swift delivery and fair price. Tailoring on shade looks impeccable. Simple yet elegant .
Response from NeutralcurtainsMar 11, 2026
Thank you! "Simple yet elegant" is exactly what we aim for.

Neutral is a pioneering brand in the realm of custom window coverings, blending the meticulous craftsmanship of a seasoned manufacturer with the creative flair of visionary designers. Since our inception in 2020, Neutral has been dedicated to revolutionizing the way people experience home decor.
Neutralcurtains (neutralcurtains.com) has 297 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing297 approved reviews, newest moderated first
Cb123
Swift delivery and fair price. Tailoring on shade looks impeccable. Simple yet elegant .
Response from NeutralcurtainsMar 11, 2026
Thank you! "Simple yet elegant" is exactly what we aim for.
Evan M.
Ordered curtains for a size that isn’t good for my windows and they are essentially refusing a refund. Scam of a company
Response from NeutralcurtainsMar 11, 2026
We're sorry to see this review—but glad we were able to connect via email and resolve the situation. If there's anything else we can help with, please don't hesitate to reach out.
Jo R.
Photos and descriptions were very accurate, shipping communication was very clear and arrived when expected. Installation was very simple.
Response from NeutralcurtainsMar 11, 2026
Thanks so much,! So glad to hear the photos matched your expectations and installation was a breeze. Enjoy your shades!
Anonymous
Easy ordering with quick delivery great looking blinds.
Response from NeutralcurtainsMar 11, 2026
Thank you for the kind words!
Aileen V.
The quality of the fabric is beautiful. I'm very disappointed that I chose "black out" and they most certainly are not. At most, id say its light filtering. I even have roller shades behind it, and even still light comes through. This was a huge blow due to the high costs and I have very tall windows. I was relying on a company like this for custom drapes, and while the fabric is nice, they're not functional and Im left having to find another solution.
Response from NeutralcurtainsFeb 9, 2026
Thank you for sharing your feedback about the blackout performance of your curtains. We truly value your comments and are committed to helping resolve this. We have replied to your email regarding this issue and are actively working to understand and address the discrepancy you experienced between the expected and actual blackout effect. If you haven’t yet received our reply, please check your inbox and spam folder. Our goal is to assist you in finding a suitable solution. Please don't hesitate to respond directly to our email if there is anything further we can assist you with. We appreciate your patience and cooperation.
Danielle
The Roman shades I purchased are just beautiful. Great quality and great price. Very easy to install. I would recommend this site.
C.A. V.
I applaud Neutralcurtains for their customer service. Mistakes happen. When they do, you want a company invested in your satisfaction. On Jan 9th I ordered 4 no-drill shades. The shades arrived without the no-drill hardware, so I couldn’t install them. I was aggravated but the support team was timely and responsive. Every message I sent them was responded to within 24 hours with a proposed solution. They were professional at all times and I now have my shades installed perfectly. The shades themselves were cut perfectly and the blackout section really works.
Response from NeutralcurtainsFeb 4, 2026
Thank you for reaching out, and we sincerely apologize for the significant inconvenience and frustration you have experienced with your order of no-drill shades. It is understandable that receiving incorrect hardware and encountering unclear installation requirements has been highly disruptive, especially given the time that has passed since your initial order. We have previously communicated with you via email regarding this matter and proposed a resolution to address the issue. If the proposed solution did not fully meet your expectations or resolve the situation to your satisfaction, we are committed to finding an alternative that works for you. Please reply directly to our earlier email with details about the specific outcome you would prefer. We value your business and want to ensure this is resolved in a way that restores your confidence in our service.
Robin S.
I bought these curtains for my bathroom. They’re heavy and expensive looking.
Response from NeutralcurtainsFeb 4, 2026
Thank you so much for your wonderful comments!