Neutralcurtains Reviews | Read Customer Reviews of neutralcurtains.com

Neutralcurtains Reviews | Read Customer Reviews of neutralcurtains.com

Neutralcurtains reviews

297 approved reviews, newest moderated first

Robert
Apr 10, 2026
Easy to measure and order
Easy to measure and order. Shades turned out perfect.
Response from NeutralcurtainsApr 13, 2026
That’s what we love to hear! Easy measuring, easy ordering, perfect fit. Thanks so much!
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claudia
Apr 5, 2026
I love my bamboo shades
I love my bamboo shades, they fit prefect. I plan on getting them in every room.
Response from NeutralcurtainsApr 13, 2026
Amazing! So glad they fit perfectly and you love them. Can’t wait to help with the rest of your rooms 😊
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Alex B.
Apr 4, 2026
This is a terrible company
This is a terrible company. Lost my order, said they would follow up, forgot, and then they said they would only repay 90% of my order. Complete scam. Its been 1.5 months and nothing but 2 instances of forgetting to follow up with me. Blinds come from China so youre not getting them anytime soon anyways. Buyer be very aware.
Response from NeutralcurtainsApr 10, 2026
Thank you for your feedback. I'd like to clarify a few things. The delay was caused by two factors: 1) the Chinese New Year factory holiday, and 2) the shipment getting stuck with the carrier. Once you contacted us, we immediately reached out to the carrier for an investigation, but they did not provide a timely update. I admit we failed to keep you informed about this — that was our oversight, and I apologize. To avoid further delay, we offered to send a free replacement. You declined and requested a refund instead. Per our return policy, a 90% refund applies to cover the original shipping cost we already paid. After your strong objection, we refunded the remaining 10% in full and also offered a $50 gift card as a goodwill gesture. You have not responded to let us know if you want the gift card. We take full responsibility for the communication failures, but we have also made every effort to make things right.
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Lora M.
Apr 2, 2026
Quality of the installation was a disaster
Quality of the installation was a disaster. No instructions were sent with shipment. There is no possible way to install the bracket from the top and side which is more secure. The fixed screw on the bracket is too short to allow the installation of the wing nut. For shades that will be adjusted multiple times of the day, a side only installation is not acceptable since overtime wear and tear will deteriorate the stability of the shade. The quality of the material is artificial looking and does not resemble the more wicker, bamboo look. Sample was not adequate to reveal true look. Very slick ads that do not tell the whole story. Customer service was not helpful and refused return. 04/03/2026: Neutral Curtains contacted me to say that they will proceed with the return. Their response was good. From the beginning I wanted to maintain a good relationship for future orders. It was encouraging that they were willing to work with us and proceed with the return. I trust that they will follow through.
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E S.
Apr 1, 2026
We love our new bamboo Roman shades
We love our new bamboo Roman shades! We loved the variety of options and being able to order samples to determine the perfect shade for our home. The measuring guide online made it easy for us to figure out exactly what size shade we needed. The delivery timeframe was very quick from the date of purchase, considering it is a custom order. Insulation with quick and easy. Our new shades changed the look of our living room room entirely. We could not be happier. I can’t wait to finish out the rest of our home.
Response from NeutralcurtainsApr 13, 2026
Thank you for such a detailed and lovely review! We're thrilled the samples, measuring guide, and quick delivery made the process easy. So happy your living room got a fresh new look — can't wait to help you finish the rest of your home!
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Josh H.
Mar 28, 2026
Shipped fast & immediately replaced a…
Shipped fast & immediately replaced a blind that arrived damaged. Good quality so far.
Response from NeutralcurtainsApr 13, 2026
Thank you for your understanding! That's exactly what we're here for.
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Seemin M.
Mar 27, 2026
Great product with comparable prices
Great product with comparable prices. Fast shipping.
Response from NeutralcurtainsApr 13, 2026
Appreciate that! Thank you!
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Stephanie G.
Mar 23, 2026
Beautiful Roman Shades
Beautiful Roman Shades. Great quality and installation was super easy. Thank you. Will purchase from Neutral Curtains again.
Response from NeutralcurtainsApr 13, 2026
So glad you loved the Roman shades and found installation super easy. Thanks for your kind words — we look forward to having you shop with Neutral Curtains again!
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