Neptune Flood Reviews | Read Customer Reviews of neptuneflood.com

Neptune FloodReviews of neptuneflood.com

4.5348 reviews
Insurance
400 6th St S. Ste 2, Saint Petersburg, Florida

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Neptune Flood

About Neptune Flood

Neptune Flood is the largest private flood insurance company in the United States, offering an entirely digital quote-and-bind process. Neptune offers residential, commercial, and RCBAP products with a 2-minute quote-to-bind process, offering greater coverage limits and additional optional coverages. Flood insurance products are available in all 50 states and Washington, D.C. Neptune also offers Jumpstart parametric earthquake insurance in California, Oregon, and Washington for both residential and business customers.Neptune Flood specializes in providing flood insurance solutions for residential and commercial properties. By leveraging advanced technology, data analytics, and user-friendly online tools, Neptune Flood offers consumers and businesses a fast and efficient way to obtain flood insurance policies tailored to their needs. The company aims to simplify the insurance-buying process while offering competitive rates and comprehensive coverage options. Neptune Flood is backed by top-rated insurance carriers, ensuring that their customers receive reliable financial protection in the event of a flood. Their dedication to superior customer service, along with their cutting-edge approach to flood insurance, makes Neptune Flood a trusted and pioneering force in the industry.

Neptune Flood (neptuneflood.com) has 348 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: neptuneflood.com
Website: neptuneflood.com
Category: Insurance
Location: Saint Petersburg, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Neptune Flood reviews

348 approved reviews, newest moderated first

LINDA A.
Jun 17, 2026
I've been trying for 3 days to get…
I've been trying for 3 days to get someone to help me with a flood quote. On hold for over an hour 3 times, then to be disconnected by Emory. I had to send emails and was promised by more than 3 employees that someone would reachout to me but never did. In addition to that, the employees replying to my emails did not leave a way to respond....Not a good way to treat people
Response from Neptune FloodJun 17, 2026
Hi Linda, we're sorry to hear you're having trouble contacting us. That's not the normal experience our customers have! Our team is available 8am - 8pm ET Monday through Friday at 727-202-4815 or [email protected]. We typically answer by phone within a few minutes and respond by email the same day. If you're emailing, you can always reply to [email protected]; our system will recognize your email address and route it to the right person.
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Eric K.
Jun 16, 2026
Emory Amir was very willing to look at…
Emory Amir was very willing to look at premium options for me which was extremely helpful in finalizing my decision.
Response from Neptune FloodJun 17, 2026
Eric, thank you for the review! We're glad to hear you had a great experience with Emory.
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Chris S.
Jun 16, 2026
Quick response to my question
Quick response to my question. Kelseigh made the entire exchange quite simple.
Response from Neptune FloodJun 16, 2026
Chris, thank you for choosing Neptune!
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Barbara
Jun 5, 2026
Gratitude
As a new insuree, I wanted to be sure that my payment was received by Neptune Flood. Ms Mia Piperato answered my question in a timely manner and reassured me the second time I needed info. I am grateful for her patience and attention to my need.
Response from Neptune FloodJun 5, 2026
Barbara, thank you for choosing Neptune. Mia and the rest of our customer success team are here if you have any additional questions about your coverage!
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Louis P.
Jun 5, 2026
Received a quick response and answers…
Received a quick response and answers to all my questions.
Response from Neptune FloodJun 5, 2026
Louis, thank you for choosing Neptune!
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Mayazul I.
Jun 1, 2026
Response time
Kelseigh was able to respond to me quickly and timely.
Response from Neptune FloodJun 1, 2026
Thank you for the review, and for choosing Neptune!
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Gay S.
May 29, 2026
Neptune Flood offers great customer…
Neptune Flood offers great customer service, along with their top of the line flood insurance policy. They addressed my concerns and solved my issue immediately.
Response from Neptune FloodMay 31, 2026
Thank you for choosing Neptune! Our team is always here to assist you.
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carrie S.
May 23, 2026
Emery was AMAZING!
Emery was AMAZING!! He was very informative, professional and a pleasure to speak with. Made my decision to purchase flood insurance so easy.
Response from Neptune FloodMay 23, 2026
Carrie, thank you for choosing Neptune! Emory and the entire Neptune team are here to assist you.
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