Chuck
Accurate information
Accurate information. Easy to use. Good customer service.
Response from Neptune FloodJul 14, 2026
Thank you for choosing Neptune, Chuck!

Neptune Flood is the largest private flood insurance company in the United States, offering an entirely digital quote-and-bind process. Neptune offers residential, commercial, and RCBAP products with a 2-minute quote-to-bind process, offering greater coverage limits and additional optional coverages. Flood insurance products are available in all 50 states and Washington, D.C. Neptune also offers Jumpstart parametric earthquake insurance in California, Oregon, and Washington for both residential and business customers.Neptune Flood specializes in providing flood insurance solutions for residential and commercial properties. By leveraging advanced technology, data analytics, and user-friendly online tools, Neptune Flood offers consumers and businesses a fast and efficient way to obtain flood insurance policies tailored to their needs. The company aims to simplify the insurance-buying process while offering competitive rates and comprehensive coverage options. Neptune Flood is backed by top-rated insurance carriers, ensuring that their customers receive reliable financial protection in the event of a flood. Their dedication to superior customer service, along with their cutting-edge approach to flood insurance, makes Neptune Flood a trusted and pioneering force in the industry.
Neptune Flood (neptuneflood.com) has 348 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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348 approved reviews, newest moderated first
Chuck
Accurate information. Easy to use. Good customer service.
Response from Neptune FloodJul 14, 2026
Thank you for choosing Neptune, Chuck!
Lizette R.
Nadia was extremely helpful and made the process easy.
Response from Neptune FloodJul 14, 2026
Lizette, thank you for choosing Neptune!
Marilyn
Emery was FANTASTIC. He had such a great attitude, made the changes requested so quickly, and was a pleasure to speak to on the telephone.
Response from Neptune FloodJul 14, 2026
Marilyn, thank you for the review! Emory and the rest of the customer success team are here to answer any questions you may have. Thank you for choosing Neptune.
Charles
They quote a low premium, waits for your policy to cancel with old company and say they have an error to increase premium
Response from Neptune FloodJul 10, 2026
Hi Charles. Please get in touch with our customer success team at [email protected] to review your policy details.
Nichole B.
Connor went above and beyond to handle my Clients needs and as an Agent, I couldn't ask for better service!! Neptune is amazing for Flood Coverage and their Team is super responsive! 101 out of 10 would recommend!!
Response from Neptune FloodJul 9, 2026
Wow, Nichole, thank you for the review! We're glad to hear that Connor provided such excellent customer service. Our team is always here to answer any questions you may have.
CAROLYN E.
Prompt and professional service!
Response from Neptune FloodJul 8, 2026
Thank you for choosing Neptune!
JP
Lucas did a great job getting me set up thanks
Response from Neptune FloodJul 6, 2026
Thank you for choosing Neptune!
Lisa P.
Prompt and courteous service from Kelseigh. Thank you!
Response from Neptune FloodJul 2, 2026
Lisa, thank you for choosing Neptune!