Neptune Flood Reviews | Read Customer Reviews of neptuneflood.com

Neptune FloodReviews of neptuneflood.com

4.5348 reviews
Insurance
400 6th St S. Ste 2, Saint Petersburg, Florida

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Neptune Flood

About Neptune Flood

Neptune Flood is the largest private flood insurance company in the United States, offering an entirely digital quote-and-bind process. Neptune offers residential, commercial, and RCBAP products with a 2-minute quote-to-bind process, offering greater coverage limits and additional optional coverages. Flood insurance products are available in all 50 states and Washington, D.C. Neptune also offers Jumpstart parametric earthquake insurance in California, Oregon, and Washington for both residential and business customers.Neptune Flood specializes in providing flood insurance solutions for residential and commercial properties. By leveraging advanced technology, data analytics, and user-friendly online tools, Neptune Flood offers consumers and businesses a fast and efficient way to obtain flood insurance policies tailored to their needs. The company aims to simplify the insurance-buying process while offering competitive rates and comprehensive coverage options. Neptune Flood is backed by top-rated insurance carriers, ensuring that their customers receive reliable financial protection in the event of a flood. Their dedication to superior customer service, along with their cutting-edge approach to flood insurance, makes Neptune Flood a trusted and pioneering force in the industry.

Neptune Flood (neptuneflood.com) has 348 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: neptuneflood.com
Website: neptuneflood.com
Category: Insurance
Location: Saint Petersburg, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Neptune Flood reviews

348 approved reviews, newest moderated first

CHRIS L.
Mar 16, 2024
Never returned calls about claims and…
Never returned calls about claims and questions
Response from Neptune FloodMar 16, 2024
That's not what we like to hear, Chris! Someone from our team will contact you to discuss your feedback.
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MATT B.
Mar 14, 2024
Great customer service
Great experience
Response from Neptune FloodMar 15, 2024
Thank you for the review, Matt!
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GLENN D.
Mar 9, 2024
They took care of everything.
They took care of everything.
Response from Neptune FloodMar 9, 2024
Hi Glenn, thank you for the review. We're glad to hear our team made the flood insurance process extra easy for you! Our team is always available if you have any additional questions about your policy. Thank you for choosing Neptune.
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Unsatisfied
Mar 6, 2024
I attempted to purchase a policy…
I attempted to purchase a policy through Neptune. I added my payment information on their website, and only then did they allow me access to read the fine print. Upon reading the fine print, I elected not to purchase the policy. But it was too late, they had already taken my money. Now they are slow walking getting me the refund and refusing to allow me to talk to senior management to get the refund turned around in a timely manner. Bottom line, no thanks, I will never use Neptune in the future for anything.
Response from Neptune FloodMar 6, 2024
Thank you for your feedback. Once you submit your payment information and purchase a policy, we need to allow the initial payment to clear before issuing a refund. Once the payment is cleared, our team can initiate the refund. We are aware you are already working with our Customer Success team who has taken the appropriate steps to initiate your refund. Please continue working with our team if you need additional assistance.
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DONNA R.
Mar 5, 2024
Luv it!
Achieved what I needed quickly.
Response from Neptune FloodMar 6, 2024
Thank you for the review, Donna!
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WILLIAM W.
Mar 4, 2024
Your customer interface is great
Your customer interface is great, easy to understand and almost a pleasant experience, built in the customers odds are!
Response from Neptune FloodMar 4, 2024
Thank you for the review, William! Our team focuses on making the process as easy as possible. We're delighted to hear you had a pleasant experience.
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Trinh La Tien L.
Mar 4, 2024
Easy website
Easy website
Response from Neptune FloodMar 4, 2024
Thank you for the review!
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ANONYMOUS
Mar 1, 2024
Great Customer Experience
Great Customer Experience Website was easy to use and getting the quote and policy was straightforward. There was a minor glitch where my property was mapped to the wrong location. But the customer service team reached out immediately, explained the issue, requoted the policy, and taught me so much about insurance in doing so. Appreciated the patience, professionalism and overall great customer service from Kyle!
Response from Neptune FloodMar 3, 2024
Thanks for the review! We're happy to hear Kyle was able to assist with your property location update.
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