David M.
Great customer service
Great customer service and easy to manage and pay your flood insurance online.
Response from Neptune FloodApr 1, 2024
David, thank you for the review! Our team works hard to make the process as simple as possible.

Neptune Flood is the largest private flood insurance company in the United States, offering an entirely digital quote-and-bind process. Neptune offers residential, commercial, and RCBAP products with a 2-minute quote-to-bind process, offering greater coverage limits and additional optional coverages. Flood insurance products are available in all 50 states and Washington, D.C. Neptune also offers Jumpstart parametric earthquake insurance in California, Oregon, and Washington for both residential and business customers.Neptune Flood specializes in providing flood insurance solutions for residential and commercial properties. By leveraging advanced technology, data analytics, and user-friendly online tools, Neptune Flood offers consumers and businesses a fast and efficient way to obtain flood insurance policies tailored to their needs. The company aims to simplify the insurance-buying process while offering competitive rates and comprehensive coverage options. Neptune Flood is backed by top-rated insurance carriers, ensuring that their customers receive reliable financial protection in the event of a flood. Their dedication to superior customer service, along with their cutting-edge approach to flood insurance, makes Neptune Flood a trusted and pioneering force in the industry.
Neptune Flood (neptuneflood.com) has 348 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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348 approved reviews, newest moderated first
David M.
Great customer service and easy to manage and pay your flood insurance online.
Response from Neptune FloodApr 1, 2024
David, thank you for the review! Our team works hard to make the process as simple as possible.
JG
The quick response and service for my immediate request was done with ease -thank you for all your help.
Response from Neptune FloodApr 1, 2024
JG, thank you for the review! We're always here to answer any questions you may have about your policy.
BRENDA B.
My renewal my rate was $450 more from last year. The person that worked with me was very kind and we did some digging and found out that the quote was for a different home. I’m glad I checked on it and I’m glad that he helped me With the “for this year.
Response from Neptune FloodApr 1, 2024
Brenda, we're glad to hear our team was able to resolve your question quickly. Thank you for trusting Neptune to protect your property.
ADA B.
It was good and great and also very affordable for people who on a fix income
Response from Neptune FloodMar 26, 2024
Thank you for the review, Ada!
CHARLENE R.
Customer service is phenomenal. I am happy with their product and pricing.
Response from Neptune FloodMar 22, 2024
Thank you for the review, Charlene! We have a great team here at Neptune, always ready to help you get coverage at a great price.
DAVID J V.
Great customer service. Polite and understanding.
Response from Neptune FloodMar 22, 2024
Thank you for choosing Neptune and leaving us a review, David. Please reach out if we can help you in any way with your policy.
Bethany R.
My underwriter followed up, revised my quote as needed and was very helpful. Bound coverage for a higher limit and at less premium than FEMA.
Response from Neptune FloodMar 22, 2024
Thank you for the review, Bethany! We love to hear our team was able to help you get your policy just right to meet your needs.
SHANNON B.
Easy, everything online, helpful customer service when I needed to modify my policy
Response from Neptune FloodMar 21, 2024
Thank you for the review, Shannon!