NeobitsReviews of neobits.com

Bait, switch - zero integrity: On 04/22 I received a quote from Neobits. A straight up business "quote"!! It was quote #NQ65355, for a unit price of $261.31 for a TP-Link router. The "quote" remained valid until 05/22. On 04/30, I proceeded to purchase the item but instead received a new quote (same quote number) with a higher unit price - now at $306.86!!! That represents an increase of over 17% in one week. And that was before May even rolled around!!! The Neobits, representative, who's name was on the quote; would not stand by "his" word, his original quote. A quote that I had in my hand and that in fact was "good" until May 22nd. If the company cannot stand by its own written word, but instead jerks you around to squeeze out more money - then what can you say about that company. Stay away, their word means nothing, their integrity is worthless.

I purchased an Epson Photo XP-15000 printer at Neobits. The site gave the impression that them item would ship within a day. A few days later, I checked the status of the order and the printer was out of stock. I e-mailed customer service but no one replied. I called the following week and was told that the printer was in stock and that they will call the warehouse to check shipping date. After a brief hold, the customer service rep. said she could not reach the warehouse but would check back and e-mail me that same day. The following week (no news) I called again and the same script played out. I ended up cancelling the order; the cancellation request was acknowledged but not confirmed and i am still waiting for a refund, yet another week later. Today I disputed the charge with my bank and they'll take care of it. I wish I would have look Neobits up here in TrustPilot before purchasing anything. Oh well...

Order was 29.00 shipping was 75.00. What?????

Stay away, these people are selling products that they are NOT approved retailers for. This leads to problems with warranty issues....stay away.....the worst customer service I've ever dealt with...

The worst company. Ordered an item for a medical procedure. Received an email about shipment and never got the item. When called was told, that the order is canceled since they needed our med license. Never contacted us to request anything, just canceled the order. Customer service is rude, do not care about customers at all. Shouldn't be on the market with the way they treat people. HORRIBLE!!!!

Rude customer service. Item ordered arrived unassembled and in defect condition. Neobits woukd only issue credit minus shipping and 20% restocking fee. Total crap.

Ordered a Samsung Digital Flipchart (not an inexpensive piece of equipment), probably would have bought 10 more if the service was good. 3 days after purchasing, I received a call from their customer service department, trying to verify the shipping address (I was okay with this, different business address vs billing address.) The item was supposed to ship next day. 11 days go by between ordering, and when we finally we hear back from them, after 3 phone calls and 3 emails, in the form of an email saying they're out of stock, and to buy a more expensive model. Called to share the frustration and they rudely said there was nothing to do, tried to cancel the order, and they said the only way to do that was to reply to the email they sent 11 days after purchase to cancel. Still unknown when/how we cancel and get our money back. This experience is widely shared across the customer review sites, having now checked on them. Highly advise to stay away.

I ordered 6 M.2 drives at a great price, and they sent me ones half the size of the ones I paid for.They would not send me the correct ones, they said it was a pricing error on the website. I returned them with their shipping label. The FEDEX website says they received them over a week ago, and they still haven't refunded my money. ALWAYS use PAYPAL. I have a claim filed with them now.