Alex
Poor return and customer service
I ordered a Samsung Keyboard for my tablet in the color bronze, and received a white one instead. When calling to resolve receiving the wrong color product, the representative on the phone was not understanding and was rude. Furthermore, after filling out the return authorization form on their website, it took over a week to receive any communication. They were not returning calls either. After finally receiving a return authorization number from them, I returned the product promptly. They received the returned product on August 15th. After they received the return package, I waited a few days and called their accounting department. The indicated that they indeed received the return package and that they would credit my credit card in a few days. However, another week passed, and finally, on September 1st, they provided an email saying they had received the return product. This was 15 days AFTER they had received the returned item. I did eventually get my refund. Now, I realize that every story has two sides, but I HIGHLY suggest BUYING FROM ANOTHER RETAILER if possible. Btw, the rating system they use (eKomi) on their website is moderated in such a way that they do not allow any negative reviews. The send all negative reviews through a mediation process. I have waited to post this review on TrustPilot to see how that process will play out, and all that has happened are messages that go to/from Neobits and myself. There was no actual mediator involved.