NeobitsReviews of neobits.com

Very poor to nonexistent customer service. My first order took so long to ship that I thought it must be out of stock, so their CSR told me to send an email to cancel it. Then it got shipped. they never told me it was shipped, only Fedex gave me that info. Now I ordered agin because this is the only place I can find this product. It's been over a week and it has not shipped. I have asked about it twice with no answer. These people seem extremely disorganized.

The NeoBits Cart showed UPS as the shipping option. Neobits chose for me FedEx Ground, after I paid and without any warning. That would have not been too big a deal if they would have not required a signature or an adult present at home to receive the package. FedEx is such a terrible company here where I live, that I shop elsewhere if I see them as the only shipping option. Hopefully the package comes today (third attempt) to my work, where someone can easily sign for the package. Why NeoBits didn't just ship flat-rate box with USPS is beyond me. The item is roughly the size of a old laptop power supply and the standard insurance would easily cover replacement costs. Plus it would have been about a third of the cost to me. The other thing that drives me nuts is that NeoBits is located in CA, but instead of shipping from there; it came from MA. Letting the customer know where the package will ship from would have been helpful and I would have chose a more expedited means of shipping. So now instead of a 3-5 day ground delivery It has taken 10 days, numerous phone calls to FedEx, and I am stuck at work hoping it will arrive before I have to go home for the weekend. For these reasons, I will likely never purchase any more items from NeoBits and just stick with the Gorilla from the jungle from here on out.