NeobitsReviews of neobits.com

DO NOT BUY FROM THIS COMPANY!!! I ordered and paid for an item last week. Today, I received an email from them that stated that they have raised the price of the item since my order was placed and that they needed additional money before they would ship the item. I gave them the option to do the right thing and honor the price that was listed last week and that I paid for or refund my money. They chose to refund my money. Dirty business!!!

I placed an order for a patio table on August 25. Price on the web site was listed as $109.95, and shipping and handling was an additional $41.58. I received an email right away saying my order "has been processed and sent to the warehouse for shipping." Three days later, I got an email from them telling me that "There has been a manufacturer price increase on the product," and that if I wanted the table, I would have to pay an ADDITIONAL $255.80!! Resulting in the item costing more than TRIPLE what it was listed for on their site! My only other option was to cancel the order. I called them and they refused to honor the price they had listed online when I placed the order three days earlier, despite me telling them that is what they are supposed to do by law, only giving me the option to cancel the order to refund my original payment. They said the manufacturer increased the price before they had a chance to update their web site. THEIR problem, not mine!!

Unprofessional! I'm a purchaser for a construction company and I place LOTS of orders from both online and instore for our company. We work all over and I have to ship things to the PM for multiple projects or to the multiple different project locations. This company has an online site that needs to be updated with better security measures I guess. This company wanted me to send them pics of my company credit card and personal ID?? Even though the charge was cleared on my card, they weren't going to ship the items. When I went to cancel, because I can't wait around for an unprofessional company to process my order, it magically it went through! Then the email I was supposed to get with tracking I had to request?! All this for 3 horns mind you!! Not a big ticket resale item?! They called me and no that wasn't enough, then I had to keep following up myself. This went on through 8-7-24 before I emailed them for my tracking info. I can't recommend this company for anyone with deadlines, that likes to stay on time. Such a hassle for 3 horns!! To be fair, the items were delivered quickly after they shipped though.

Took 1 week to process credit card. Then doubled the lead time for drop ship. Invoice said 1 week lead. Suddenly became 3 weeks when they took my money. Was told to work with sales rep in the future—but honey that’s exactly what I did. Customer service is useless with these people. They are just drop shipper middlemen.

Bait and switch. I ordered and paid for (2) 8" dia. 90 degree stamped sheet metal duct elbows. Two weeks later I received a string of Emails telling me the minimum order quantity was 3 and did I wish to order three or cancel. I replied I ordered and paid for two and if they could not fulfill my order for (2) then cancel. Another week of no activity or communication and I finally called and told them to cancel. Nothing ever mentioned on the website of ordering page about minimum quantities. I would avoid them.

TOTAL AND COMPLETE SCAM! I ordered a movie screen for around $1000.00 on 11.21.23, today 11.27.23 I recieved and email, they are demanding an additional $497.00 shipping for a 40pd screen. DO NOT ORDER FROM THEM

Understanding this is a small minority-owned B2B company, I took the negative reviews from individual customers here with a grain of salt. I took my chances in ordering from Neobits and did not have any issues from order placement to delivery. Sounds like ordering gets complex when individuals are looking for very specific items, when Neobits is used to dealing with companies as their primary customers.

Order was never received.