Neighbors Bank Reviews | Read Customer Reviews of neighborsbank.com

Neighbors BankReviews of neighborsbank.com

4.6510 reviews
Banking & Money
3621 Discovery Parkway Suite 115, Columbia, Missouri

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Neighbors Bank

About Neighbors Bank

At Neighbors Bank, we believe homeownership should be within reach for everyone — especially those who feel the system wasn't built for them. We specialize in low-to-no down payment home loans, including USDA, FHA, VA, and conventional options, and we work hard to help you find the best fit for your situation.Founded in 1945 in Clarence, Missouri and headquartered in Columbia, Missouri, we're a direct-to-consumer mortgage lender serving borrowers in 49 states and Washington, D.C. We're also proud to be the #3 USDA lender in the nation.No question is too small. No goal is too big. We're here to walk through this with you.Neighbors Bank | NMLS #491986 (www.nmlsconsumeraccess.org) | Equal Housing Lender | Member FDIC

Neighbors Bank (neighborsbank.com) has 510 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: neighborsbank.com
Website: neighborsbank.com
Category: Banking & Money
Location: Columbia, Missouri
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 9% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Neighbors Bank reviews

510 approved reviews, newest moderated first

Ranora B.
May 8, 2026
We have enjoyed working with this…
We have enjoyed working with this company. There were times when we had questions and they were always prompt in answering them. Wonderful group of people.
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Bobby H.
May 7, 2026
AWFUL AND GROSS they even put it on…
AWFUL AND GROSS they even put it on Facebook to lure people to thier page after filling out form applicants are automatically denied period!!!!! Too many americans are denied and retired folks denied they have bad people and rude mouthed people was not friendly oh my goodness I need to warn people about this be careful dont apply to this site
Response from Neighbors BankMay 7, 2026
We’re really sorry to hear how frustrating and upsetting this experience felt. That’s not the impression we ever want to leave, and we take feedback like yours seriously. Lending decisions are based on a variety of factors, but that doesn’t make the experience any easier, particularly if the communication felt impersonal or unfriendly. If you’re open to it, we’d appreciate the chance to connect with you directly to better understand what happened and see how we can help or provide clarity. Kaleb Leeper Client Advocate [email protected] 833-919-1229
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Mel
May 7, 2026
Working with Melissa Janke was an…
Working with Melissa Janke was an absolute pleasure from start to finish. She took the time to explain every step of the process in clear, simple terms making what could have been stressful feel smooth and manageable
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Aaron
May 3, 2026
USDA LOAN
We dove down the process of USDA loan for a property. It definitely had its ups and downs throughout the process. But each step of the way Jason Reddy (our main point of contact) kept us level headed and still pushing forward. Even when things got a little tough, he’d assure us the next steps and what he felt would be the turn around. And for the most part, it was spot on. Couldn’t have asked for a better person to guide us through this process.
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Mary
May 1, 2026
They sold our mortgage before we even…
They sold our mortgage before we even made the first payment. Such a huge pain! If we wanted a different company we would’ve gone with them in the first place! Will never recommend them to anyone.
Response from Neighbors BankMay 1, 2026
Thank you for sharing this. I’m really sorry for the frustration and confusion this caused, especially during what should be an exciting time as a new homeowner. While it’s common in the mortgage industry for loans to be transferred shortly after closing, we know that doesn’t make the experience any less disruptive, especially if the communication wasn’t as clear or reassuring as it should have been. Your feedback highlights an important gap, and we take that seriously. We’d truly appreciate the opportunity to help clarify what happened and ensure you feel confident about where your loan is and who you’re working with now. Please don’t hesitate to reach out so we can walk through everything with you and address any concerns directly. Kaleb Leeper Client Advocate [email protected] 833-919-1229
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Dudley D.
Apr 28, 2026
Great people
Great people, was very informative and helpful through the whole process.
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Michaela
Apr 24, 2026
First time home purcshse
Jason made the purchase for our first home so smooth, we were always in contact and he would answer any question we had. Big or small he was with us the whole way!! I highly reccomend him to anyone looking to buy a home! As first time home buyers I was prepared for some setbacks or a longer process but everything went so smooth and we were closed and in our home in 30 days!
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Cooper N.
Apr 24, 2026
Jason Reddy does an amazing job
Jason Reddy did an amazing job staying on top off every single detail in the underwriting making sure there was no stone unturned, though we had trouble with the underwriting review company having delays, he reached out every day with updates and fought for us to get a quick close
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