NeedTagsNeedTags is a highly reputable and reliable online platform that specializes in providing vehicle registration services for California vehicle owners. With a strong track record of customer satisfaction, NeedTags has established itself as a trusted source for individuals and businesses seeking efficient and hassle-free vehicle registration solutions.
NeedTags (needtags.com) has 324 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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MGB
Adriana was amazing (Please note that I asked for her name). I called really upset about your verification process (Honestly, it violates every Cybersecurity Training Red Flag in the book), but she was receptive to my concerns and offered a solution. At one point, when I was still not in my best form, we were disconnected, and she called me right back (I am not sure I would have). Anyway, I am very impressed with your service and her Customer Service.
customer
Very good instructions provided and fast service. Very attentive to detail and well AWESOME! Excellent Quality of Service.
Emilio
Respuestas muy rápidas y claras
Lisa
This company pretends to be the DMV but actually is a third-party site. They say that they have a notice at the top to customers, but even that notice is misleading. It's very small print and writen in a way the implies you are on the DMV site. They use the same colors, design, and even display a Calif licence plate at the top like the DMV site. They "mock" the DMV site. NeedTags marketers know that the average consumer will be tricked by this and that's their tactic. They don't make that obvious until you realize you just paid 3 times what it would cost to do to the DMV directly. I didn't even realize until I got my registration from the actual DMV displaying what the actual cost should be and realized I was on another site. This is predatory marketing regardless of any commission with the State, which is also profiting from this misrepresentation. I recommend you DO NOT USE THIS SITE! There doesn't seem to be any reason to use them. You can just go to the DMV site directly and get exactly the same thing and regular cost! (IMPORTANT: Check you are on the correct DMV site by looking for the .gov on the URL.)
Response from NeedTagsAug 11, 2026
Thank you for sharing your concerns Lisa. We take transparency and the accurate representation of our services very seriously. To clarify, NeedTags is a third-party service provider and it is not the DMV. Our website does not represent itself as the DMV, and we do not claim to be affiliated with or operated by the DMV. Our third-party status is disclosed on our website for the purpose of making this distinction clear to consumers. We also respectfully disagree with the characterization that our website is designed to impersonate or misrepresent the DMV. Similarities in general website design elements, such as colors, navigation, or formatting, do not constitute a representation that a private company is a government agency. Our branding and website are independently operated. We encourage customers to carefully review the disclosures on our website and the services being offered before completing a transaction. We remain committed to providing clear, accurate information and to complying with all applicable laws and regulations. We welcome the opportunity to address any specific concerns directly and clarify any misunderstanding regarding our services. Thank you.
Peter B.
Hassle free no DMV lines! Esperanza emailed me with status and took care of everything!
hoche
Misleading presentation on their website and service. I searched online for DMV vehicle registration renewal. The website presentation at the top showed a DMV-style website, which caused me to believe I was using the DMV’s direct online service. I did not realize that NeedTags was a separate private registration service charging substantial additional fees. They charged my credit card immediately. According to its confirmation, they charged an additional $73 for a simple car renewal. After realizing what had happened, I contacted NeedTags to cancel the process immediately. No real person answered the phone call. I have requested a refund through their message. They refused to cancel, claimed the transaction was final, and emphasized potential legal consequences for improper chargebacks to scare the customer. At the moment of this review, I am still waiting for a continued response addressing that refund request. Consumers should be careful with this company. It is not a trustworthy company. People really need to double-check that you are on the official government service website, not be misled by their website.
Response from NeedTagsAug 5, 2026
Thank you for your review. We appreciate your time. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
Lori G.
We like the online factor. We were not given clear instructions by a rep. We did as rep. told us to do and our docs were returned costing us more money and delaying the processes by 2 weeks.
Jon T.
How does the state of California advertise $28 title replacement, then blindside customers with costs that exceed $180? $28 title + $150 service charge + $6 certified letter. Tried to call to inquire, took 3 tries, on hold for 20 minutes each; first time eventually left a message for a callback (didn’t happen), second time eventually talked to someone and was ghosted. Once all documentation was sent, the process was very quick and next day acknowledging that my title replacement was now in the hands of the state for printing. No option on the DMV website to make an appointment or go in person for $28 title replacement.
Response from NeedTagsJul 27, 2026
Thank you for your review Jon. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. Our Duplicate Title fees are disclosed and explained in detail prior to checkout, alongside a full explanation of the process. Duplicate Title transfers can be tedious, and it's best to have a trusted DMV registration service provider on your side. Please contact our customer care department if we can be of any further assistance.
