Mike
Abysmal customer service
Abysmal customer service. They make zero effort to offer assistance. They use deceptive advertising to create the illusion that they are the DMV instead of an expensive third party. It’s too late for that now. Your response is simply not true. Your agents were rude and unhelpful. You quickly canceled my order and supposedly sent my documents and refunded my money. I have not seen either of those things happen yet. I asked for help and you were unwilling now that I have complained you claim you’re willing to help. Too little too late. Again that is not accurate. The issue with my payment being processed was exactly what I needed help with. The charge was not being presented to the bank. There was an error but instead of attempting to assist you canceled blaming me for nonpayment. If you communicated as you intended you would have saved us both time. Additionally when I asked for a breakdown of the fees I was being charged your rude staff directed me to the DMV.
Response from NeedTagsOct 9, 2026
Thank you for sharing your updated feedback Mike. In this instance, our team communicated with you via email regarding the difficulties processing your payment and the declined card transactions. Unfortunately, we were unable to proceed with your order due to these payment issues, and the order was subsequently canceled and your documents returned. We’re sorry to hear that your experience did not meet your expectations, and we understand how frustrating it can be when a payment issue prevents an order from being completed. While we understand your disappointment with the outcome, our intention is always to communicate clearly and assist our customers as best we can. We take feedback regarding our service seriously and appreciate the opportunity to address your concerns.