NeedTags is a highly reputable and reliable online platform that specializes in providing vehicle registration services for California vehicle owners. With a strong track record of customer satisfaction, NeedTags has established itself as a trusted source for individuals and businesses seeking efficient and hassle-free vehicle registration solutions.
NeedTags (needtags.com) has 324 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
needtags.com
Website
needtags.com
Category
Motorcycle & Powersports
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 47% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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NeedTags was very helpful and allowed me to avoid the DMV altogether. Jane answered all the questions I had. I’ll use this company again for sure
JD
John D.
First class support
Adriana and the folks at NeedTags guided me through the process of title transfer efficiently. They promptly responded to my many questions (I was clueless). Once I'd submitted all the necessary paper work the registration and title came through quickly.
CG
Chris G.
helped me expedite a complicated…
helped me expedite a complicated registration renewal, adriana is great!
BC
Brandon C.
Do NOT use this company
Do NOT use this company. I paid NeedTags $840.90 on October 4 to renew my California registration (order #1254527). They cancelled the order and never told me why, and they kept my money the whole time. No tags, no explanation, no refund. The order page just says "CANCELED" and "records unavailable online." Their support line is a joke, and they're painfully slow to respond. The site is built to look like the real DMV, and they charge hundreds more than renewing directly at dmv.ca.gov. Check their 1.3-star BBB rating before you hand them a dime. You'll get the same treatment I did. Go straight to the DMV and save your money and your sanity.
Response from NeedTagsOct 19, 2026
Thank you for your review Brandon. Our records show you were required to pay a $14.00 DMV Reinstatement Fee. DMV records indicated your vehicle's registration is suspended due to insurance reasons.
We sent you two seperate emails advising you of this requirement. Our emails provided you with instructions and the link needed so you may make the payment. Due to the fact that we did not receive any update from you we cancelled your order and refunded you in full.
On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” Please contact our customer care department if we can be of any further assistance.
SR
Sarah R.
Predatory business profiting off of encouraged human error
Agree with other reviewers that this business is predatory... profiting off of human error and intentionally using similar website design and verbiage to deceive people who have 'accidentally' landed on their page into believing they are on the DMV site. I made the mistake myself and immediately realized it and called them within 3 minutes of receiving my confirmation email and was flatly rejected for both cancellation and fee reversal. I would like to suggest a few things below people might do to affect change... perhaps if enough people speak out, Need tags will be forced to include a cancellation window for orders. I imagine if this happened, they would be so busy reversing orders, they would be encouraged to change their website and to make their disclaimers larger and more visible. 1. BBB complaint, 2. DMV complaint, 3. stop payment through credit card, 4. Consumer protection complaint with attorney general. 5. Reviews wherever possible to alert others of this predatory business. 6. Write to your congressman, there is proposed legislation that could help with this matter.
****Another example of predatory behavior might be threatening legal ramifications**** see below response- this is the type of intimidation they are using to stand behind a self assigned policy to keep peoples money.
Why not just give people their money back when they make a mistake and call in an extremely timely manner? I cannot think of another example of a business that would not allow for this.
Response from NeedTagsOct 19, 2026
Publicly accusing our business of being “predatory” is a serious allegation that may constitute defamation if it is false and damages our reputation. Those who make or spread false and damaging statements about our business may face legal liability. We reserve all rights to protect our reputation and pursue appropriate legal remedies against any unlawful defamatory statements.
Our website in no way resembles that of the official DMV, not by color, layout nor format. Our full website information is: www.NeedTags.com and on the header of every page of our website we display the following, "NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.”
We would like to highlight available features and services found on our website that make it distinguishable from the DMV. Starting with our instant downloads. Our customer transactions are processed instantly, the DMV is paid immediately, and registration renewals are updated in real time. This also includes our free registration e-card which our customers receive instantly via email.
Following that is our next day shipping, DMV replacement sticker protection, and full service assistance from our real DMV experts. We disclose our fees throughout our purchasing process so our customers can review their information before completing their orders. As for our cancellation terms, all sales are final. The California Business Partner Automation (BPA) has strict cancellation requirements which we cannot bypass. Once we have transmitted funds to the California Department of Motor Vehicles, no cancellations, refunds or returns shall be accepted. We appreciate your time and feedback. Feel free to contact our helpful customer support team should you have any further concerns.
TL
Timothy L.
Predatory Practices
They deceive customers into using their website instead of the official DMV site with aggressive search ads. Their website mimics the DMV site. The up charge is excessive for a basic renewal. They should be investigated for predatory practices.
Response from NeedTagsOct 12, 2026
We appreciate your feedback and regret that your experience did not meet your expectations. We remain committed to transparency, providing clear information about our services, and ensuring customers can make informed decisions before completing a purchase.
MD
Mila del R.
Easy to follow instructions
Easy to follow instructions. Good customer service, Esperanza!
MR
Mark R.
Fantastic service and attention to help…
Fantastic service and attention to help me complete vehicle paperwork. I would definitely recommend for others and will be using them again in the future!
