NeedTagsReviews of needtags.com

How does the state of California advertise $28 title replacement, then blindside customers with costs that exceed $180? $28 title + $150 service charge + $6 certified letter. Tried to call to inquire, took 3 tries, on hold for 20 minutes each; first time eventually left a message for a callback (didn’t happen), second time eventually talked to someone and was ghosted. Once all documentation was sent, the process was very quick and next day acknowledging that my title replacement was now in the hands of the state for printing. No option on the DMV website to make an appointment or go in person for $28 title replacement.

It was fast and easy, but unless you are in a real bind and don't mind paying way more than what was estimated on the website (I was quoted $149 but paid $233), then it's great, but the prices are not what was shown.

First you asked that I mail the required form and my DL. Then you asked that I email my registration (why not ask for that upfront). Then you asked for a smog cert for a car that is registered as PNO and does not require a smog cert. Huh? If you are "DMV Experts" you should know the DMV's rules and requirements.

I used this service (by mistake) to transfer a title, thinking I was on the DMV site. I paid the required amount the system calculated which was $149. A week later, I noticed a new charge attempt (card locked) for “$30 DMV fee”. It was then I noticed I’d used this “Need Tags” and not DMV. I immediately called to inquire about the $30 charge attempt as I have paid what I believed to be the total due of $149. A lady answered and her rude response to my question was, “What don’t you understand, it’s written when you checked out.” Needless to say, I was offended & became suspicious. I asked to be forgiven for missing the information, however, I still Need to know, “What’s the extra charge attempt for?” She goes on to explain that the $149 I had paid was for their “expedited” service and the $30 charge is the DMV fee. Bursting out laughing has never been more appropriate! So I paid it, Had no choice. Wasn’t gonna deal with a rude company like this & get caught up in a refund battle. I needed my new title. It arrived reasonably timely. The following week, I transferred a separate title but only this time I used the actual DMV.CA.GOV site and the virtual process was smooth, they communicated by email every status change, and the best part is, I only paid a $30 DMV fee and it arrived in the same timeframe as Needtags, maybe sooner, for $150 less! What a waste of my money! And what a dumb mistake I made. I still don’t know why they exist! Maybe for the rich? 🤷🏻‍♀️

Review edit: I have changed my review from 5 stars to 2 stars due to the lack of transparency in the payment process. Upon submitting the form for my tags, I was told to pay now $149 of the $200 my registration was going to cost. Upon seeing the charges on my card, I see I am being charged $477 when originally told $200. I went back to the website to see where things went wrong. I realize now that the website is intentionally ambiguous with the wording of charges. For these reasons, I will not use this service again nor recommend to others. Had the charges been more upfront, I may have still gone thru with it in which case I would not feel tricked. Original review: Very convenient to not have to go into DMV and wait in line. Submit online form, mail documents and you're done!

First of all, their ad showed up above the DMV and their ad was misleading to the point where I thought I was on the DMV. Even similar website colors--they are trying to trick you. Nearly $500 and one month later, I have my registration for my car I bought. Over $200 more than if I had gone into the DMV which I could have gotten done in one day if I had not thought they were the DMV when I first began the process with them. Stick with the DMV. They are not helpful in the long run and what a waste of money. You live and you learn!