NeedTagsReviews of needtags.com

Response from NeedTagsJul 4, 2024

Dear Glenn, we highly recommend you file a theft and/or lost mail report with your local Post Master prior to you placing a replacement registration request online. Due to having not received our shipment twice, we unfortunately are unable to mail you a re-print replacement order. It is now required that a new registration card and sticker (serialized inventory) be issued for your vehicle, and the old sticker number be invalidated due to the possibility of mail theft. This requirement is designed to help identify any vehicle on the roadway in possession of the invalidated DMV inventory for criminal apprehension. It is important to note, NeedTags has transferred your vehicle registration payment to the California Department of Motor Vehicles and your vehicle's registration fees have been paid in full. You are in no jeopardy of accruing late fees or penalty. Per California Department of Motor Vehicles BPA regulations registration payments are final and can not be reversed however other remedies, such as free replacement orders, do exists. Please contact our helpful customer care department if we can be of any further assistance.

Response from NeedTagsJul 4, 2024

Thank you for taking the time to leave us your review, Ashley! Our records indicate you ordered CA Department of Motor Vehicles title transfer services through NeedTags.com. Our system accepted your title transfer request, entered your transaction details and vehicle information into our title processing system, and our agents began working on the paperwork necessary to complete your title transfer application, including and not limited to, retrieving DMV vehicle data through the DMV Business Partner Automation System, which required us to pay fees. Your paperwork arrived at our office incomplete. We mailed your documents back to you to be properly filled out along with instruction via email during several points of contact with our agents. NeedTags provided you a great deal of service, expending valuable resources. At checkout, along with being disclosed all fees (DMV and our service fees) you were made aware that all sales are final. You accepted these terms, yet requested cancellation after NeedTags rendered service, and disputed our charge with your credit card company. Your credit card company did in fact side with NeedTags given NeedTags did provide you service as promised. We encourage you to contact our customer support team at (800) 300-7311 for a welcomed opportunity to discuss your concern further.

Response from NeedTagsJul 2, 2024

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.

Response from NeedTagsJul 4, 2024

Thank you for your review Bart! Overcharging vehicle registration fees is a serious crime. NeedTags encourages the reporting of such activities to the proper authorities. To ensure our customers are always charged correct and true DMV fee amounts, NeedTags utilizes API driven technology and retrieves registration fee data from the DMV database in real-time. Payments made to us are immediately transferred to the California Department of Motor Vehicles, and all fees are displayed to our customers prior to checkout. As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.

Response from NeedTagsJul 4, 2024

Thank you for your review Julie! Although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support... yay!!! All fees are displayed to our customers prior to checkout, and we include the breakdown of the fees in the invoice we email you immediately after checkout... along with your instant DMV registration e-card. NeedTags strives to provide full transparency at all times. We are not the DMV and make absolutely no claims to that effect. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” Please contact our customer care department if we can be of any further assistance.

Response from NeedTagsJul 4, 2024

Thank you for your review! NeedTags strives to provide full transparency at all times. We are not the DMV and make absolutely no claims to that effect. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” Please contact our customer care department if we can be of any further assistance.

Response from NeedTagsJul 4, 2024

Thank you for your review Dave! NeedTags strives to provide full transparency at all times. We are not the DMV and make absolutely no claims to that effect. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” Although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support... yay!!! All fees are displayed to our customers prior to checkout, and we include the breakdown of the fees in the invoice we email you immediately after checkout... along with your instant DMV registration e-card. Please contact our customer care department if we can be of any further assistance.