NeedTagsReviews of needtags.com

Response from NeedTagsSep 3, 2025

Thank you for your review. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. The reversal of the cardholder’s registration transaction is not subject to NeedTags’ discretion, but is instead governed by policies established by the California Department of Motor Vehicles pursuant to the Business Partner Automation (BPA) program. Please contact our customer care department if we can be of any further assistance.

Response from NeedTagsAug 28, 2025

Thank you for sharing your feedback. Providing excellent service is a top priority for us, and we regret that we fell short in this instance. Although we cannot give specific details in this public response, our fees are disclosed and explained in detail prior to checkout, along side a full explanation of the process. Please contact our customer care department so we can be of further assistance.