NeedTagsReviews of needtags.com

Response from NeedTagsSep 5, 2025

Thank you for taking the time to share your experience. We’d like to clarify a few important points for anyone considering the differences between mailing a payment to the DMV versus using NeedTags. While it’s true that DMV will eventually process a mailed-in payment, everything you described doing manually - verifying smog and insurance, mailing your check, obtaining proof of mailing, waiting for processing, and monitoring for confirmation - NeedTags does for you automatically. With NeedTags, your transaction is processed instantly, the DMV is paid immediately, and your registration is updated in real time. This matters because when you mail in a payment, there’s always a lag between when you send it and when the DMV confirms and posts it. During that period, drivers risk citations or confusion if law enforcement pulls them over and the DMV database has not yet updated. By contrast, with NeedTags there’s no waiting or uncertainty - your vehicle record is updated instantly, saving you the time and hassle of tracking your payment or carrying around paperwork as proof. Yes, DMV renewals can be done by mail, but NeedTags exists to make the process faster, more reliable, and more convenient - without the delays and risks that come with mailing a check.

Response from NeedTagsJul 22, 2025

Thank you for your review Matt. We understand your concern. You can only imagine the problems that can arise should a vehicle's title get into the wrong hands. Yes, identification and registration is required in order to complete the Title Transfer/Duplicate process. Through NeedTags the process is infinitely expedited. The process/requirements are outlined prior to checkout. As testament of our dedication to our customers, please see our 60,000+ Shopper Approved reviews and 4.8 STAR rating. Please contact our customer care department if we can be of any further assistance.

Response from NeedTagsJul 14, 2025

Thank you for your review. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” The reversal of the cardholder’s registration transaction is not subject to NeedTags’ discretion, but is instead governed by policies established by the California Department of Motor Vehicles pursuant to the Business Partner Automation (BPA) program. As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. . Please contact our customer care department if we can be of any further assistance.

Response from NeedTagsJul 7, 2025

Thank you for your review Matt. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” Although we cannot give specific details in this public response, there are situations which require customers to fulfill certain DMV requirements, which if not done in a timely manner may delay receipt of renewed registration. Please contact our customer care department so we can further assist.